Office Solutions & AI Specialist

• Ongoing Full Time
• Clerk Grade 9/10
• Package up to $ 166,549 pa. Package includes salary range ($133,348 pa to $ 146,945 pa), plus employer's contribution to superannuation and annual leave loading
• Greenacre - hybrid working arrangements

About the role:

Lead the operation, governance and continual improvement of FRNSW Microsoft 365 office productivity services, including Exchange Online, Teams, OneDrive, Microsoft 365 administration, Purview-aligned controls, Copilot and related AI-enabled workplace capabilities. Work with the SharePoint Solutions Architect where required on Microsoft 365 collaboration dependencies to support secure, reliable and effective collaboration across FRNSW.

About you:

• Demonstrated experience administering, governing and leading Microsoft 365 services in a complex enterprise environment, including Exchange Online, Teams, OneDrive, SharePoint collaboration dependencies, Microsoft Entra-integrated controls, Microsoft 365 administration, Purview-related controls and service health management.
• Demonstrated understanding of Microsoft 365 Copilot or comparable AI-enabled productivity services, including use case assessment, adoption planning, user enablement, responsible use, risk management, data protection and governance considerations.

Essential Requirements:

• Relevant ICT qualifications and/or equivalent skills, knowledge and experience.
• Current NSW Driver Licence and the ability to undertake field-based support activities across FRNSW sites and locations.

For more information on the role, please view the Role Description

Should you require more information about this opportunity, please contact Bradley Sorensen, Manager IT Client Infrastructure on 0477 557 279 (SMS preferred to arrange a call back)

About us:

FRNSW is one of the world’s largest urban fire and rescue services and is the busiest in Australia. Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW. We are prepared for anything – helping anyone, anywhere, anytime.

Visit our Careers Page to learn more about Fire and Rescue NSW.

What we can offer:

• Work-life balance and flexible working arrangements - 60% onsite per week
• Modern buildings and facilities
• Activity based working environment
• Free on-site gym and parking
• Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate
• Study assistance for approved courses
• Ongoing training and development

Our commitment to diversity:

Great people come from all walks of life and at Fire and Rescue NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve.

We welcome people with diverse experience, skills and backgrounds, and encourage applications from Aboriginal or Torres Strait Islander peoples, individuals who identify as LGBTIQ, people with disability, people with culturally and linguistically diverse backgrounds, and people of all ages.

If you are a person with disability and require specific arrangements to participate in the recruitment process, please contact the FRNSW Talent Acquisition Team by email at recruitment@fire.nsw.gov.au

How to apply:

To be considered for this role, please provide an up-to-date resume which details your skills and experience as relevant to this role.

Please answer the following two targeted questions. It is recommended you draft your responses in a Word document then paste into the required field in the online application.

1. Describe an example where you used your technical expertise to improve a Microsoft 365 service in a complex enterprise environment. Explain the problem, your personal technical contribution, why you chose your approach over alternatives, how you managed service reliability and security, and how you established the outcomes achieved.

2. Describe a Microsoft 365 Copilot or comparable AI-enabled productivity solution you have built, piloted or meaningfully experimented with to address a business need. Explain what you personally built, configured or tested, the results and limitations you observed, how you addressed relevant data protection and governance considerations at that stage, and any further work needed to make the solution production-ready and supportable.

Visit the PSC website for helpful information on writing your application: https://iworkfor.nsw.gov.au/writing-your-application

Applications close: 11:55pm Sunday 29th

A talent pool may be created for ongoing and temporary opportunities of the same role or role type which become available over the next 18 months.