Officer Joint Shop

ARE YOU READY TO RISE WITH PTCL GROUP

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual,

regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL:

Be responsible for delivering excellent customer service to walk-in customers by ensuring efficient handling of sales and service requests. The role involves achieving assigned monthly sales and service targets, promoting PTCL products and services, and enhancing customer satisfaction through timely resolution of complaints and effective escalation of issues. The incumbent will also provide regular feedback on new products, services, customer concerns, and existing processes to identify opportunities for improvement. Additionally, the role will focus on maintaining service quality and operational efficiency, strengthening product knowledge, and contributing to PTCL’s revenue growth and profitability.

HOW CAN YOU EXPRESS YOUR TALENT:

• Deliver excellent customer service to all walk-in customers.
• Handle sales and service requests efficiently to ensure a seamless customer experience.
• Achieve assigned monthly sales and service targets.
• Promote PTCL products and services to enhance sales and revenue.
• Address customer complaints promptly and ensure timely resolution through effective escalation.
• Provide regular feedback on customer concerns, new products, services, and existing processes to identify areas for improvement.
• Ensure high standards of service quality and operational efficiency.
• Maintain up-to-date knowledge of PTCL products, services, and relevant SOPs.
• Contribute to customer satisfaction, revenue growth, and overall profitability.

WHAT YOU NEED TO BE SUCCESSFUL:

Qualification:

Education:

• Minimum bachelor's degree is required.

Technical Competency:

• MS Office
• CRM
• Cares
• CMS
• CBS

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.