Offshore Operations & Technical Project Manager (AO-14281)

This is a remote position.

About the Client

Our client is an established Australian business operating in the construction industry, with a Brisbane-based leadership team and offshore resources supporting estimating, drafting, administration, and digital projects.

The business is looking to strengthen its offshore operations by introducing a dedicated manager who can take ownership of daily workflows, team performance, task delivery, and ongoing process improvements.

Job Summary

We are seeking an experienced and proactive Offshore Operations & Technical Project Manager to oversee the day-to-day performance, productivity, and delivery of a growing offshore team.

This is a hands-on management and coordination role suited to someone who understands construction-related workflows, has experience using Wunderbuild, and can confidently manage remote team members across estimating, drafting, administration, and technical projects.

The successful candidate will act as the key link between the Australian Director and offshore team, ensuring work is properly delegated, team members are supported and trained, deadlines are met, and deliverables meet the required standards.

The role will also involve overseeing digital and automation projects, ensuring technical resources are working towards clearly defined objectives and delivering measurable progress.

The primary objective is to remove the day-to-day burden of managing offshore resources from the Director while ensuring accountability, quality, and consistent delivery.

Key Responsibilities

1. Offshore Team Management & Performance Monitoring

• Oversee daily activities, workload distribution, and task completion across the offshore team.
  

• Act as the primary point of contact between the Australian Director and offshore resources.
  

• Assign tasks with clear instructions, deliverables, priorities, and deadlines.
  

• Conduct regular check-ins to monitor progress, identify blockers, and ensure accountability.
  

• Monitor individual productivity, quality of work, and performance against agreed KPIs.
  

• Identify performance gaps and provide coaching, guidance, and corrective feedback.
  

• Ensure team members receive appropriate training and ongoing support to perform their responsibilities effectively.
  

• Escalate unresolved performance or delivery concerns to the Director with recommended solutions.
  

2. Wunderbuild & Construction Workflow Oversight

• Oversee the team's effective use of Wunderbuild for relevant construction and estimating workflows.
  

• Support training, onboarding, and ongoing competency development in Wunderbuild.
  

• Monitor whether tasks are being completed accurately and consistently within the system.
  

• Review workflows, identify inefficiencies, and recommend improvements to system utilisation.
  

• Coordinate estimating, drafting, and administrative workflows to ensure smooth handovers and timely delivery.
  

• Work closely with the Director to understand operational requirements and ensure the offshore team's output aligns with business expectations.
  

3. Task Management & Operational Coordination

• Establish and maintain a centralised task management system using ClickUp, Asana, Monday.com, Trello, or similar platforms.
  

• Translate the Director's instructions and business priorities into clear, actionable tasks.
  

• Track deadlines, deliverables, dependencies, and individual responsibilities.
  

• Proactively follow up on outstanding tasks and resolve issues affecting delivery.
  

• Balance workloads and adjust priorities based on business requirements.
  

• Ensure completed work is reviewed for accuracy and completeness before submission to the Australian team.
  

4. Technical Project & Automation Oversight

• Coordinate and monitor digital improvement projects, including website development, system integrations, workflow automation, and internal technology initiatives.
  

• Translate business requirements into clear project scopes, milestones, and measurable deliverables.
  

• Manage and monitor the progress of technical resources, including developers and automation specialists.
  

• Review project updates and assess whether technical work is progressing according to agreed requirements and timelines.
  

• Coordinate technical reviews or testing to validate completed work and identify potential issues.
  

• Identify delays, unclear requirements, or technical blockers and work with the appropriate resources to resolve them.
  

• Provide the Director with clear visibility into project progress, expected outcomes, and next steps.
  

The role does not require hands-on software development, but candidates must have sufficient technical understanding to coordinate developers, question progress, and assess deliverables against agreed requirements.

5. Process Improvement, Training & Quality Assurance

• Develop, document, and maintain standard operating procedures (SOPs), checklists, and training materials.
  

• Identify opportunities to streamline workflows, reduce manual tasks, and improve productivity.
  

• Establish quality control processes to ensure work meets agreed standards.
  

• Coordinate onboarding and training for new offshore team members.
  

• Monitor adherence to documented processes and address inconsistencies.
  

• Continuously evaluate offshore operations and recommend improvements to the Director.
  

6. Reporting & Stakeholder Communication

• Conduct regular planning meetings with the Director to align priorities and expectations.
  

• Provide weekly reports covering completed tasks, outstanding deliverables, team performance, project milestones, and operational concerns.
  

• Maintain visibility over resource capacity, productivity, and project progress.
  

• Communicate proactively about potential delays, risks, and recommended solutions.
  

• Take ownership of operational follow-through without requiring constant direction from the Australian team.
  

Requirements

Essential Requirements

• Minimum 5 years of experience in operations management, project management, or remote team leadership.
  

• At least 1 year of direct experience managing or coordinating team members, preferably within an offshore or remote working environment.
  

• Hands-on experience with Wunderbuild, including familiarity with construction or estimating workflows.
  

• Experience overseeing task allocation, productivity, quality assurance, and individual performance.
  

• Proven ability to implement SOPs, improve workflows, and establish operational processes.
  

• Proficiency in project management tools such as ClickUp, Asana, Monday.com, or Trello.
  

• Experience coordinating technical or digital projects, including working with developers, IT specialists, or automation resources.
  

• Ability to understand project requirements, track technical milestones, and assess deliverables against agreed objectives.
  

• Strong organisational skills and the ability to manage multiple priorities and deadlines independently.
  

• Excellent written and verbal English communication skills.
  

• Confidence in managing team accountability and providing clear, constructive feedback to Australian stakeholders.
  

Preferred Qualifications

• Experience managing offshore teams supporting Australian construction, engineering, building, or trades businesses.
  

• Background in construction estimating, drafting coordination, or construction administration.
  

• Experience overseeing website development, software integrations, or business process automation.
  

• Familiarity with Google Workspace, Microsoft 365, and AI productivity tools.
  

• Experience implementing structured training, quality assurance, and performance management frameworks.
  

• Previous experience supporting Australian or US clients remotely.
  

What Success Looks Like

The successful candidate will demonstrate the ability to

• Independently manage offshore resources with minimal day-to-day supervision from the Director.
  

• Ensure team members are properly trained, supported, and accountable for their work.
  

• Maintain consistent task completion, quality standards, and deadline adherence.
  

• Improve the team's utilisation of Wunderbuild and other operational systems.
  

• Provide clear oversight of technical and automation projects, ensuring measurable progress.
  

• Identify operational issues early and implement practical solutions.
  

• Give the Director confidence that offshore operations are being actively managed and delivering results.
  

Benefits

• Australian clients and Australian hours (giving you great experience and an early finish!)
  
• Work from Home Allowance
  
• HMO for you AND a dependent
  
• 20 Days Annual Leave and 5 Days Sick L​eave
  
• Government Statutory Benefits
  
• 13th Month Pay
  
• Computer Equipment
  
• Opportunities for growth
  
• And of course, a competitive salary