Omnichannel Systems Specialist (12-month contract)

Omnichannel Systems Specialist (12-month contract) Join as Omnichannel Systems Specialist to bridge Shopify, PIM, POS and in-store ops; own integrations end-to-end and elevate seamless omnichannel customer experiences. Position Overview The Omnichannel Systems Specialist will support and manage the organization's eCommerce ecosystem, ensuring seamless integration between online and in-store retail operations. The role requires strong exposure to Shopify, product information management systems, and retail technology platforms. Key Requirements eCommerce & Shopify Strong background supporting eCommerce platforms, particularly Shopify. Experience with both Shopify Front-End and Back-End administration. Ability to liaise with Shopify vendors and external partners. Experience in website support, merchandising, and personalization initiatives. Systems & Integrations Understanding of API integrations without requiring hands-on coding skills. Knowledge of technical integrations related to search functionality and search pages. Familiarity with Google Tag Manager and its application within eCommerce environments. Experience identifying, troubleshooting, and configuring system bugs. Product & Inventory Management Understanding of Product Information Management (PIM) systems. Experience working with Product Inventory Management tools. Exposure to Point of Sale (POS) systems and their integration with eCommerce platforms. Ability to navigate and support omnichannel retail systems. Retail Operations Retail industry background with exposure to both online and in-store sales environments. Strong understanding of how eCommerce systems integrate with physical retail operations. Experience working with retail teams and managing requests through ticketing systems. Willingness to participate in product-specific training. Work Schedule Resource should be available to work outside regular business hours when required. Expected to support out-of-hours deployments during critical releases or high-priority activities. Interview Process Scenario-based interview to assess technical knowledge and problem-solving capabilities. Focus areas will include Shopify, omnichannel integration, PIM systems, POS integration, and retail eCommerce operations. Key Attributes Sought eCommerce specialist with strong retail systems exposure. Ability to manage cross-functional stakeholder relationships. Strong understanding of omnichannel customer experiences and supporting technologies. Comfortable operating in a fast-paced retail environment. Required Skills & Technical Stack • eCommerce platform: Shopify (mandatory requirement) • PIM: eg. Comestri or Ommni • OMS / POS: NewStore • ESP: Klaviyo • Personalisation: Nosto • Analytics / tracking: Google Tag Manager, Google Analytics • Digital marketing platforms: Meta, Google Ads, Google Merchant Centre, TikTok, Pinterest, Lexer • Triage discipline: able to work through API/log-level evidence to determine whether a fault is vendor-side, internal config, or dev/integration code, before escalating • Vendor management across 10+ external partners; comfortable owning tickets end-to-end (scoping, prioritisation, backlog, testing, internal training/documentation) Role type Information Technology Support Locations Robinsons Cyberscape Gamma, Ortigas Center, Pasig City Remote status Fully Remote Work Schedule AEST Shifting Schedule? No Shifts with Daylight Savings? Yes About Satellite Office Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of. At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces. Why You'll Love Working Here: 🌟 You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter. 🚀 You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential. 🎉 You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. 🏢 You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. 💼 You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact. Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.