OnBase Administrator

We are looking for an OnBase Administrator for a 1 year contract with high possibility of extension. Role is hybrid with 3 days a week on site in London, Toronto, or Winnipeg.

Key Responsibilities

• Administer and support OnBase production and non-production environments.
• Provide L3 troubleshooting and resolve complex application, workflow and platform issues.
• Support OnBase Workflow, WorkView, Unity Forms, Unity Client, Web Client, EIS and Application Enabler.
• Maintain OnBase Application Servers, Web Servers and Timer Servers.
• Troubleshoot Microsoft SQL Server, Windows Server and IIS issues.
• Support OnBase integrations, APIs, REST services, web services and Microsoft BizTalk.
• Perform root cause analysis and implement permanent fixes for recurring production incidents.
• Support platform upgrades, patches, environment refreshes and disaster recovery activities.
• Implement configuration changes, workflow enhancements and minor fixes using C# and .NET where required.
• Monitor platform performance, availability and stability.
• Collaborate with infrastructure, database and development teams to resolve technical issues.
• Ensure production incidents and support tickets are resolved within established SLAs.

Required Qualifications

• 7+ years of hands-on Hyland OnBase administration experience.
• Strong L3 production support and troubleshooting experience, ideally supporting OnBase versions 16, 17 and newer.
• Strong knowledge of Workflow, WorkView, Unity Forms, EIS, Application Enabler, Unity Client and Web Client.
• Experience with OnBase Application Servers, Web Servers, Timer Servers and Reporting Dashboards.
• Strong experience with Microsoft SQL Server, Windows Server and IIS.
• Experience with OnBase APIs, REST APIs, C#, .NET and Web Services.
• Experience supporting Microsoft BizTalk integrations.
• Strong incident management, root cause analysis and performance troubleshooting skills.
• Experience supporting business-critical enterprise applications in a KTLO environment.

Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.