Operation Specialist - Alternance

Team: Operations
Location: Paris, hybrid, with occasional travel across French cities
Contract: Apprenticeship contract (contrat d’apprentissage), 12 to 24 months, alongside a Bac+4/5 program;
Rhythm: aligned with your school calendar
Languages: native French, fluent professional English (Italian is a plus)

Why this role exists

Casavo is a tech-enabled real estate brokerage platform in Italy and France: we give independent agents an all-in-one platform (AppSales, our agent CRM) plus services such as the cash offer, so they can serve sellers and buyers better. In France we run a network of 150 independent agents, organised by city.

As our Operations apprentice in France, you work alongside the Operations Manager to make change land on the ground and turn what happens in the network into processes, data and product input. You learn how a group operating model runs across two countries, with real projects to own from the start.

What you will work on

Make change land

• Support the rollout of new AppSales features, processes and tools in France: prepare training material, help train city managers, and track adoption until agents actually use them.

• Contribute to the operational setup of new portal and partner deals: configuration, data checks, communication to agents.

• Help onboard new networks joining Casavo in France onto our platform and ways of working.

Build how France operates

• Take part in day-to-day operations in France, from agent onboarding to listings and portals, and propose improvements as you go.

• Map how things really work today, find where they break, and document the processes that will scale to the next hundred agents.

• Kill repetitive work: size it, then build automations with our Product team and tools like n8n and AppSales.

Be the voice of the French network

• Spend real time with agents and city managers: interviews, field visits, feedback sessions.

• Turn what you hear into clear, quantified input for the product roadmap and leadership decisions.

Why this role

• Real projects from day one, with a dedicated tutor and regular feedback: you learn by doing, not by watching.

• Direct exposure to the COO, the GM France and the leadership team in a company growing through acquisitions.

• Hands-on with automation and AI at the core of how we work, across two countries.

What this role is not

Not a customer support or finance desk, not commercial management of city managers, not contract negotiation. It is operations: processes, systems, adoption, change management.

Profile

• Enrolled or admitted in a Bac+4/5 program in apprenticeship (business school, engineering school or university Master’s), for 12 to 24 months; a first internship in operations, consulting or a startup is a plus.

• You map before you fix: you ask clarifying questions, understand the as-is, do the math and look for the real bottleneck before proposing a solution.

• Automation instinct: you prefer systems over manual effort and are comfortable with spreadsheets. Curiosity for no-code tools (n8n, Zapier, Make) is expected; SQL or Metabase is a plus.

• You enjoy the ground: comfortable on the phone with agents, not afraid of pushback, and you follow things through until they stick.

• Clear, structured written communication in English and French; you document what you do.

• Willing to travel occasionally within France and to Italy, in line with your school schedule.