Operation Support Specialist

Company Description Allianz Darta Saving, the trade name of Darta Saving Life Assurance dac, is a life insurance company with headquarter in Dublin since 2003. Wholly owned by Allianz S.p.A., the company serves the Italian market under the “Freedom to Provide Services” regime. Darta combines sophisticated technical expertise and deep market knowledge with a strong customer-oriented culture and first-class post-sales support. Darta is proudly recognized as a Great Place to Work in Ireland and holds several awards for inclusivity, diversity, health, and wellbeing, reflecting its commitment to an inclusive and supportive workplace culture.

Role Description The Operation Support Specialist full-time permanent role is based in Dublin on a hybrid arrangement.

The Specialist would ensure that the operations in place are as effective and as efficient as possible. This involve reviewing processes in place and assessing them to determine ways to improve.

In order to help identify areas in which the business can improve, ensuring that the business operates in a way that meets the needs of the customers effectively.

Specialist in this role will:

• Respond to incidents, investigate root cause and follow their lifecycle through to resolution
• Proactively monitor and maintains daily files checks to ensure information is accurate and up to date with no errors.
• Adopt a proactive approach to the all incidents and problems raised
• Ensure stakeholders are updated and incidents are managed with the correct level of information
• Interact with surrounding support/IT teams to consult on issues
• Monitor data interfaces/scheduled jobs to ensure that all systems are running issue free
• Working with external providers to resolve service related incidents
• Perform other tasks within the area of responsibility as required by the Company

Qualifications

• Second-level qualification
• Proven working experience in operations, general understanding of financial organization processes and related IT systems and applications
• Understanding of Unit-linked products and familiarity on the Italian Insurance / banking market, general understanding of IT systems and applications
• Able to operate under pressure and in time sensitive support environments
• Communicates effectively with technical and non-technical employees
• Ability to work independently as well as work in a team environment
• Ability to understand processes and procedures
• Problem solving/strong logical skills are essential
• Using own expertise to raise the quality and quantity of work
• Italian and English speaker; excellent Italian verbal and written communication and good verbal and written business English communication skills
• Ability to communicate effectively with internal Darta teams and externally to providers and distributors