Operations and Leadership Trainer - Integration

GALLS, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals, with a national presence in more than 80 locations. With over 50 years in the industry, it is easy to see why. We are PROUD to serve America’s public safety professionals by providing the broadest selection of uniforms, equipment, and solutions combined with great customer service.

JOB SUMMARY

Develops, coordinates, and delivers training that enables employees from acquired or integrating companies to successfully adopt GALLS systems, processes, policies, and performance expectations. Training assignments may support Retail, Value Added Services (VAS), Corporate functions, or other business areas based on the scope of each integration.

The Integration Trainer partners with business and functional leaders to assess needs, tailor learning solutions, support go-live readiness, and reinforce adoption after implementation. The role requires travel and flexibility to work alternate shifts or schedules based on integration milestones and learner needs.

WHAT YOU'LL DO

Partners with Integration, Retail, VAS, Corporate, Human Resources, Information Technology, and functional leaders to identify training audiences, business processes, system changes, risks, and readiness requirements for each integration.

• Conducts training needs analyses and develops role-based learning plans for employees transitioning to GALLS systems, policies, procedures, and operating standards.

• Coordinates training schedules, logistics, environments, attendance, and communications with project milestones, go-live dates, operating hours, and business demands.

• Creates and maintains instructor-led, virtual, self-directed, job-aid, reference, and on-the-job training materials for Retail, VAS, Corporate, and other assigned functions.

• Delivers engaging training for business processes and systems, including onboarding, workflow, compliance, customer service, operational, leadership, and refresher topics as required by the integration.

• Tailors examples, practice activities, and facilitation methods to the acquired company, employee audience, job role, location, shift, and level of system experience.

• Prepares local trainers, leaders, subject matter experts, and change champions to reinforce learning and provide sustainable post-go-live support

• Coaches designated Retail, VAS, or departmental trainers to promote consistent delivery, quality, and adherence to approved standards.

• Assesses learner understanding and application through knowledge checks, observation, practice, and other evaluation methods; documents results and recommends remediation when needed.

• Provides training status, attendance, readiness, risks, and employee progress updates to integration and business leadership.

• Provides floor, store, site, or virtual support during implementation and stabilization; answers process questions, observes performance, and makes timely corrections or escalations.

• Identifies recurring questions, process gaps, and adoption barriers and partners with project owners and subject matter experts to update materials, communications, and training plans.

• Publishes and maintains accurate training content in approved repositories and learning systems, applying version control and retiring obsolete materials.

• Maintains training records and protects confidential employee, company, customer, and integration information.

• Provides hands-on training to store managers in GQ reporting and workflow through guided practice and practical application.

• Performs other duties as assigned to support integration and business needs.

• Experience delivering instructor-led, virtual, or on-the-job training in Retail, VAS, Corporate, distribution, or comparable operational environments; integration, implementation, or change-management experience is preferred.

• Ability to quickly learn business systems and processes, translate complex workflows into clear instruction, and adapt content for varied roles and levels of experience.

• Working knowledge of adult learning, facilitation, instructional design, needs analysis, assessment, coaching, and performance support practices.

• Experience supporting system implementations, business transitions, acquisitions, or multi-site training is preferred.

• VAS knowledge—such as embroidery, emblem application, engraving, sewing, or heat press—is beneficial when assigned to VAS integrations but is not required for all assignments.

• Strong written, presentation, facilitation, interpersonal, and stakeholder-management skills, with the ability to communicate effectively with frontline employees through senior leaders.

• Ability to analyze practical problems, identify adoption barriers, manage multiple priorities, and complete deliverables against integration deadlines.

• Proficiency with Microsoft Word, PowerPoint, and Excel; experience with learning management, virtual delivery, content-authoring, or Adobe applications is desirable.

• Ability and willingness to travel extensively, potentially for prolonged or frequent periods, depending on the integration schedule, implementation milestones, location requirements, and learner needs; flexibility to work alternate shifts and adjust schedules is required.

WHAT YOU BRING

• Bachelor's degree in Computer Science, Engineering, Data Science, Information Systems, or equivalent education and experience.
• Demonstrated experience building and deploying solutions with LLM APIs in a professional environment.
• Hands-on experience designing RAG solutions, including embeddings, vector databases, and retrieval strategies.
• Strong prompt engineering skills and experience evaluating LLM quality, accuracy, and performance.
• Proficiency in Python or Java, including experience with REST APIs and SDKs.
• Hands-on experience with Azure, cloud networking, and Microsoft Entra ID.
• Experience with infrastructure as code (Terraform), Git, and CI/CD pipelines.
• Experience deploying and operating containerized workloads on Kubernetes or Azure Container Apps.
• Strong collaboration and stakeholder management skills, with the ability to work independently, influence outcomes, and drive results.
• Ability to explain AI concepts clearly to non-technical audiences and to confidently deliver presentations and demonstrations.
• Experience developing or delivering technical training, workshops, or enablement programs for employees or customers.

WHAT WE OFFER

• Excellent medical, dental, and vision coverage – Eligible the 1st day of the month following your start date

• 401(k) retirement plan with company contribution (because you will retire someday)

• Flexible benefits – Choose what you like, ignore the rest

• Generous employee discount

• Vacation and Personal Time

• Paid Holidays

• Tuition Reimbursement

• DailyPay – Receive up to 50% of your earned wages daily

WHAT TO SEND OUR WAY

• Your resume highlighting your experience

EOE/Disability/Veterans