Operations Coordinator

Summary:

Since 1979, Prosperity Now has been a trusted leader in strengthening financial security, expanding access to capital, and ensuring economic stability for businesses, families, and communities. We work across sectors to develop practical, scalable solutions that create lasting change. Through innovation, strategic investment, and collaboration, we build the infrastructure needed to sustain small business growth, housing opportunities, and financial well-being in an evolving economic landscape.

POSITION SUMMARY

The Operations Coordinator is a highly organized, detail-driven partner who helps support portfolio spanning programs, network engagement, research, policy, and operations for the Chief Operating Officer (COO). The Operations Coordinator tracks commitments across a range of workstreams, helps keep projects moving on deadlines, prepares briefing materials and follow-ups, and brings structure to work that often starts unstructured. This is a role for someone who notices what's slipping before anyone else does and closes the loop without being asked, exercising strong organizational skills, attention to detail, and sound judgment in a fast-paced environment. This is a remote position.

Accountability:

Reports to the Chief Operating Officer

Administration:

• Support the COO in the day-to-day coordination of a portfolio spanning programs, network engagement, research, policy, and operations, serving as a helpful point of contact across departments.
• Track commitments, deadlines, and follow-ups across a range of workstreams, proactively surfacing what's falling behind before it becomes a problem and closing the loop without being asked.
• Support the COO's calendar and correspondence, helping resolve scheduling conflicts as they arise and keeping the COO's time aligned with organizational priorities.
• Prepare briefing materials, agendas, and follow-up summaries for the COO's meetings, ensuring decisions and action items are documented, tracked, and routed to the right people.
• Exercise sound judgment and discretion in handling sensitive and confidential information on behalf of the COO.
• Draft and route internal and external communications on behalf of the COO, maintaining a consistent and professional voice.
• Provide administrative and operational support for the COO's office, including correspondence, scheduling, and maintaining project and stakeholder records in Asana and other systems.
• Build a working understanding of organizational priorities, programs, and operations to effectively support the COO.

Program & Portfolio Management

• Support day-to-day tracking of the COO's portfolio of programs, initiatives, and cross-functional projects, using Asana or comparable project management platforms to maintain visibility into status, owners, and deadlines.
• Bring structure to work that often starts unstructured, translating priorities into clear tasks, timelines, and owners.
• Check in with program and department leads to monitor progress against milestones, flagging risks and helping coordinate resolution before deadlines slip.
• Support execution of special projects and cross-functional initiatives, helping ensure alignment, clear communication, and timely delivery of priorities.
• Prepare regular portfolio status updates for the COO.

Network Engagement & Communications

• Support the COO's engagement with Prosperity Now's national network of partners, affiliates, and stakeholders, coordinating outreach, scheduling, and follow-up.
• Help maintain relationships with key internal and external stakeholders on behalf of the COO, in coordination with relevant teams.
• Draft correspondence, talking points, and materials to support the COO's network and external engagements.
• Track commitments made to network partners and stakeholders and help ensure timely follow-through.

Research & Policy

• Conduct research and synthesis on financial security, community development, and economic mobility policy topics to inform the COO's priorities and decision-making.
• Use AI tools to draft, summarize, research, and streamline routine work, applying sound judgment to review and refine output before it is used.
• Support the development and production of briefing memos, summaries, and talking points that translate research and analysis into clear, actionable material for the COO.
• Monitor relevant policy and sector developments and flag items of relevance to the COO.
• Perform other duties as assigned.

Qualifications:

• 1 to 3 years of relevant professional experience, including administrative, coordinator-level, or project support experience.
• Bachelor's degree or equivalent experience required; interest in financial security, community development, or economic mobility policy preferred.
• Fluency with Asana or comparable project management platforms, with experience using them to track multiple workstreams.
• Comfort using AI tools to draft, summarize, research, and streamline routine work, paired with the judgment to review and refine their output.
• Strong writing and synthesis skills, with the ability to turn unstructured information into clear, well-organized materials for a variety of audiences.
• Sound judgment handling sensitive and confidential information.
• Strong organizational skills and meticulous attention to detail, with a track record of managing multiple deadline-driven priorities to completion.
• Strong problem-solving skills, with the ability to anticipate issues and help resolve challenges quickly in a fast-paced environment.
• Experience building and maintaining relationships with diverse internal and external stakeholders.
• Commitment to diversity, equity, and inclusion and the ability to work effectively with individuals from diverse backgrounds.
• Proficiency with standard business tools and systems (e.g., Microsoft Office, Asana, Salesforce or similar CRM platforms).

Supervisory Responsibility: None

Work Environment and Travel: This job operates in a professional office environment and is 100% remote. Travel and onsite presence is required for board meetings, organizational events, and conferences as needed (estimated 10%).

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information. The employee must frequently remain stationary and constantly operate computers and other office productivity machinery.

FLSA Classification: Non-Exempt

Salary Range: The hourly range for this position is $21.59 per hour to $39.95 per hour, with a midpoint of $30.77 per hour.

Grade/Level: 1

Prosperity Now does not sponsor applicants for any kind of work visas.

Prosperity Now is proud to be an Equal Opportunity Employer. We believe that diversity of background and perspective are strengths, and seek to continue to grow a diverse, highly committed, skilled, and collaborative staff. We encourage candidates from various backgrounds to apply.