Operations & Engagement Coordinator

The Role & Key Responsibilities

• Who is available to report
• What modalities and specialists reporters can support
• Current reporter capacity
• Areas where additional capacity is required
• Which reporters have reduced or stopped reporting
• Barriers preventing reporters from increasing activity
• Opportunities to better utilise the existing reporter network

• Allocate studies in line with client Service Level Agreements, reporter skill mix, availability and service requirements.
• Monitor reporting workflows and ensure reports remain within required turnaround times.
• Identify potential capacity or turnaround-time risks and escalate where appropriate.
• Respond to operational queries and requests from clients and reporters.
• Maintain accurate operational and client activity records.
• Act as a liaison between clients, reporters and internal teams where required.
• Action tasks and requests received through DMC systems and email.
• Support reporters with operational processes, PACS and reporting systems.
• Collaborate with the wider Operations team to maintain appropriate service coverage.
• Support ad-hoc operational projects and service improvement initiatives.

• Develop and maintain positive professional relationships with DMC's reporter network.
• Maintain an accurate understanding of current reporter availability and reporting capacity.
• Identify capacity gaps by modality, specialism, service or reporting period.
• Proactively contact reporters where additional reporting capacity is required.
• Support short-term capacity requirements and longer-term workforce planning.
• Identify underutilised capacity within the existing reporter network.
• Maintain accurate records of reporter capacity discussions, availability and outcomes.
• Provide regular updates regarding reporter capacity, risks and opportunities.
• Work closely with Recruitment and Onboarding to support newly approved reporters into active reporting.
• Monitor newly onboarded reporters through their transition into Operations.
• Proactively contact new reporters to understand their initial availability and capacity.
• Help ensure newly onboarded reporters receive appropriate operational support and information.
• Monitor the time between onboarding completion and first reporting activity.
• Identify reporters who have completed onboarding but have not commenced reporting.
• Work with the relevant teams to identify and resolve barriers preventing first activity.
• Support newly onboarded reporters during their initial period of reporting.
• Ensure relevant information regarding reporter preferences, availability and capabilities is communicated to Operations.

Qualifications and Experience

• Excellent verbal and written communication skills.
• Strong relationship-building and interpersonal skills.
• Confidence communicating with clinicians and senior professionals.
• Proactive approach to communication and follow-up.
• Strong problem-solving skills.
• Ability to make appropriate decisions in a fast-paced environment.
• Excellent attention to detail.
• Comfortable working with operational data, systems and spreadsheets.

• Experience within healthcare, radiology or teleradiology.
• Experience within an operations environment.
• Experience in workforce coordination, engagement, recruitment, account management or relationship management.
• Experience engaging with clinicians or other professional contractor networks.
• Experience using PACS, RIS or other healthcare technology.

Employee Benefits

• 20 days' annual leave in addition to bank holidays, increasing with length of service.
• Access to NHS discount schemes.
• Career progression opportunities within a growing organisation.
• Collaborative working across clinical, operational and technical teams.