Operations Engineer (NOC / Production Support)

Operations Engineer (NOC / Production Support)

📍 Remote 🌎 Colombia

About the Role

Our client’s Operations & Engineering team, part of a data-driven technology company, is looking for an Operations Engineer to support operational workflows, data integrity and client deliverables across its client-facing platforms. Reporting to the Director of Operations & Analytics, you’ll monitor, manage and optimize data ingestion and post-ingestion pipelines so that SLAs are met and clients have a seamless experience. This role is key to maintaining operational excellence, reducing risk and driving continuous improvement in a fast-paced environment.

What You’ll Do

• Monitor operational workflows and system processes (data ingestion, post-ingestion and UI delivery) to keep service smooth and uninterrupted.
• Monitor application health and troubleshoot by following runbooks and documentation.
• Investigate root causes of operational issues and implement corrective actions.
• Log issues, delays and anomalies accurately, and escalate critical problems according to internal protocols.
• Respond to client queries promptly and professionally, resolving them within defined timelines.
• Work with clients and internal teams on timely solutions that comply with company standards and regulations.
• Deliver outputs accurately and within agreed SLAs.
• Collaborate with Engineering, Product and Client Success to resolve incidents, align expectations and improve processes.
• Keep detailed records of incidents, client interactions and operational metrics for reporting, audits and analysis.
• Identify recurring issues and help design preventive measures and long-term solutions.
• Use SQL, shell scripting and Python for technical operations support.
• Support automation and workflow improvements that increase operational efficiency.

Required Qualifications

• 4+ years of experience in operations, data engineering or production support roles.
• Proven hands-on experience querying and analyzing data with MySQL and advanced Excel.
• Linux basics and networking fundamentals.
• Experience with cloud technologies such as AWS.
• Familiarity with workflow orchestration (Airflow), cloud infrastructure and containerization (Kubernetes).
• SQL, shell scripting and Python for operations support.
• Strong analytical and troubleshooting skills.
• Strong communication, documentation and cross-team collaboration skills.
• Ability to work in a fast-paced, client-focused environment.
• A proactive, detail-oriented approach and commitment to continuous improvement.

Preferred Qualifications

• Experience in SaaS, energy or data-driven industries.
• Datadog or similar health monitoring systems.
• PySpark, data management, data integration, ETL, data quality and controls, data analysis, reporting and testing.
• Familiarity with UI-based client platforms and Excel API integrations.
• Exposure to monitoring and alerting tools, including custom scripting.
• Exposure to Git.
• Agile methodologies.
• Jira or other issue-tracking systems.

Technical Environment

SQL / MySQL · Advanced Excel · Python · Shell scripting · Linux · Networking fundamentals · AWS · Airflow · Kubernetes · Datadog · PySpark · ETL · Git · Jira

Core Competencies

SLA ownership · Root-cause thinking · Clear client communication · Thorough documentation · Cross-team collaboration · Proactive continuous improvement

Why Join Us

At Unosquare you’ll keep critical data pipelines and client deliverables running for a data-driven technology company, with direct impact on client experience and plenty of room to automate and improve operations.