Description
Oqul is seeking an Operations Lead to develop and manage the internal processes that keep Oqul and its portfolio companies organized and scalable.
The Operations Lead will coordinate documentation, internal workflows, quality assurance, issue tracking, account administration, operational reporting, and cross-functional follow-up.
This role is well suited for someone who enjoys creating structure within a growing organization and identifying ways to make processes more efficient.
Responsibilities
Oqul is seeking an Operations Lead to develop and manage the internal processes that keep Oqul and its portfolio companies organized and scalable.
The Operations Lead will coordinate documentation, internal workflows, quality assurance, issue tracking, account administration, operational reporting, and cross-functional follow-up.
This role is well suited for someone who enjoys creating structure within a growing organization and identifying ways to make processes more efficient.
Responsibilities
- Develop and maintain internal procedures and documentation.
- Coordinate operational workflows across product, engineering, and business functions.
- Maintain organized records and internal resources.
- Track open issues, assignments, deadlines, and follow-up actions.
- Coordinate product and website quality-assurance testing.
- Document bugs and escalate technical issues appropriately.
- Develop customer-account and administrative workflows.
- Assist with vendor and platform administration.
- Maintain operational dashboards and reports.
- Identify process gaps and recommend improvements.
- Support onboarding procedures for contractors and future employees.
- Establish repeatable processes that can scale as Oqul grows.
- 3+ years of professional operations, business administration, project coordination, business analysis, or related experience.
- Experience developing or maintaining documented business processes.
- Strong organizational and project-management skills.
- Experience coordinating multiple priorities simultaneously.
- Strong written communication and documentation skills.
- Experience with spreadsheets and common business productivity tools.
- Demonstrated ability to identify and improve inefficient processes.
- 4+ years of operations or project-management experience.
- Experience within a technology, SaaS, startup, or digital organization.
- Experience with quality assurance or software testing.
- Familiarity with project-management and issue-tracking systems.
- Experience with process mapping and continuous improvement.
- Experience supporting product-development teams.
- Familiarity with analytics, dashboards, or operational reporting.
- Experience working across remote or distributed teams.