Operations Manager

A bit about us We're on a mission to change the tire industry: how it's delivered and how it's experienced. A pioneer in the automotive e-commerce industry, we take pride in our extensive selection of top-name brands and budget-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e-commerce companies in the US and apply now! About the role Job Title: Operations Manager A bit about us: We’re on a mission to change the tire industry — how it’s delivered and how it’s experienced. A pioneer in the automotive e-commerce industry, we take pride in our extensive selection of top-name brands and budget-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e-commerce companies in the US and apply now! A bit more about this role: The Operations Manager executes core operational functions that are key in the day-to-day operations of the company. Sitting at the intersection of external suppliers and internal teams, the operations manager helps to quarterback a variety of tasks across divisions. Tasks include, but are not limited to: Oversee daily operations of Canceled orders, Late shipments, Supplier reach outs and FedEx case and claim investigations Review and update SOP’s based off new processes and procedures Manage team of employees to ensure accuracy in daily tasks Inventory auditing and reconciliation Adaptability to jump in to multiple tasks throughout the day Assist the Sr. Operations Manager on contacting low performing suppliers Eligibility Requirements Available to work full shifts till 3pm PST Self motivated to get your tasks done timely Must be fluent in speaking, reading, and writing English Responsibilities will include: Develop and mentor operations staff to foster leadership growth and team performance. Establish productivity goals and develop processes for monitoring performance across 5–7 operations associates. Analyze operational data to identify trends and present actionable insights to senior leadership. Partner with cross-functional departments (e.g., Customer Service, Marketing) to align operational processes with company goals. Evaluate and implement new software solutions to improve operational workflows. Call suppliers to get the status of past-due orders. Oversee the processing of cancellation requests from the customer service team. Oversee the processing of FedEx missing tire cases and perform investigations when needed. Oversee the processing of sales orders for Tires-Easy owned locations. Perform inventory audit trails and adjustments. Maintain phone availability for warehouse questions regarding orders and performance. Train team members on different tasks throughout the department. Attributes to success: Tenacity and follow up Organization Communication is key both externally to suppliers and internally among coworkers Managing multiple tasks and meeting deadlines Being able to solve problems and being a fast thinker Desired skills & experience: 3+ years of management experience Proficiency in Google Suite products Proficiency in data processing High speed Wi-Fi connection at home office Excellent professional communication skills You’re a great team member with a can-do attitude; you’re self- reflective Bachelor’s degree or equivalent preferred