Operations Manager

Company:

Marsh

Description:

Operations Manager

We are seeking an experienced Operations Manager to join our team in Amman, Jordan. This role offers the opportunity to lead operational excellence, mentor a high-performing team, and drive strategic improvements across our organization. The successful candidate will bring a strong finance background, operational expertise, and the ability to quickly learn and master new processes.

What you will do

• Lead and manage a diverse operational team, fostering a culture of excellence, accountability, and continuous improvement.

• Oversee day-to-day operations, ensuring efficiency, compliance, and alignment with organizational objectives.

• Drive financial management and cost-optimization initiatives across operational functions.

• Develop and implement process improvements using AI tools and modern technology solutions.

• Mentor and develop junior colleagues by providing coaching and creating clear career pathways.

• Collaborate with cross-functional teams to optimize workflows and eliminate bottlenecks.

• Analyze operational metrics and key performance indicators to identify trends, risks, and opportunities.

What we are looking for

• 8–10 years of experience in operations or finance management.

• A proven track record of leading teams of five or more professionals.

• Strong financial acumen, including budgeting, forecasting, and financial analysis.

• Demonstrated ability to quickly learn and master complex operational processes and systems.

• Experience mentoring and developing junior team members.

• Knowledge of AI tools and their applications in operational efficiency and automation.

• Excellent analytical, problem-solving, and decision-making skills.

• Strong communication and stakeholder-management skills.

• A bachelor’s degree in Finance, Business Administration, Operations Management, or a related field.

Preferred qualifications

• An MBA or other advanced business qualification.

• Experience in financial operations, such as FP&A, accounting operations, or controllership.

• Certifications in operations management, project management, or finance.

• Experience working with ERP or financial management systems.

• Experience implementing process automation or AI-driven solutions.

• A track record of leading organizational change initiatives.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.