Operations Manager

The Role:

The Operations Manager leads day-to-day execution for a branch, office, or defined local market delivering non-clinical care services to individuals with intellectual and developmental disabilities. Reporting to the Associate Director, Operations, this hybrid role ensures reliable service delivery, staffing readiness, customer responsiveness, and operational discipline within a $50M+ business unit.

This position supervises frontline branch operations staff and partners with recruiting, onboarding, intake, sales, and internal support teams to resolve local issues, maintain service continuity, and support timely starts of care. Regular in-office presence and up to 25% travel are required.

Primary Responsibilities

• Lead daily branch operations, including service workflows, office routines, team huddles, readiness reviews, and follow-up processes.
• Oversee staffing coordination and scheduling readiness, ensuring caregivers complete required pre-start steps and coverage needs are addressed promptly.
• Manage branch-level referral-to-start execution by tracking referral aging, pending start barriers, handoffs, and action items.
• Resolve caregiver, family, and service escalations while ensuring timely communication, accurate documentation, and consistent follow-through.
• Directly supervise and coach frontline operations staff, setting priorities, monitoring productivity, reinforcing training, and addressing performance concerns.
• Maintain visibility into service continuity risks, open tasks, documentation requirements, and operational issues, escalating concerns as needed.
• Foster an accountable, responsive, and execution-focused branch culture aligned with established operational standards.

This is a hybrid position, coming into the Oxnard office 3x per week.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table:

Qualifications

• 3+ years of operations, staffing, scheduling, customer service, or care-delivery leadership experience required; 5+ years preferred.
• Bachelor’s degree in Business Administration, Healthcare Administration, Human Services, or a related field required; bachelor’s degree from a Top 25 undergraduate program preferred.
• Experience supervising frontline staff and driving consistent execution in a fast-paced, service-oriented environment required.
• Experience leading day-to-day operations for a single site, branch, or local market strongly preferred.
• Home care, healthcare services, staffing, patient services, disability services, or similarly regulated service environment experience preferred; working knowledge of Microsoft Office required, with CRM, scheduling, or workflow system experience preferred.

Skills

• Branch operations and service-delivery execution
• Staffing coordination and scheduling readiness
• Customer service and escalation management
• Frontline team supervision, coaching, and accountability
• Strong prioritization, problem-solving, communication, and time-management skills