Operations Manager (m/f/d)

JOIN OUR TEAM As a Senior Operations Manager at Westwing, you will direct all daily distribution centre operations across our warehouse departments, focusing on resource capacity, inventory accuracy and a proactive safety culture. In this strategic and impact-driven role, you will thrive in a fast-paced environment where your communication and crisis-management skills will drive team growth and operational excellence during peak surges. You will act with ownership and pace to lead your area and elevate our operational standards, contributing directly to our vision of becoming the Superbrand in Design. This position is unlimited and based in Robakowo . WHAT YOU'LL DO Direct and optimise all daily warehouse operations, ensuring seamless end-to-end execution across both Inbound (receiving, put-away, cross-docking) and Outbound (picking, packing, staging, shipping) departments Forecast and manage labour, space and equipment requirements based on supply chain fluctuations to maintain optimal throughput and eliminate bottlenecks Ensure strict inventory control and accuracy in collaboration with inventory teams, minimising shrinkage and maximising slotting efficiency through cycle counting schedules Establish, monitor and elevate operational metrics and KPIs, including Inbound Dock-to-Stock time, Order Fill Rate, Picking/Packing accuracy and Cost Per Unit (CPU) Mentor and develop a large, multi-shift team of supervisors, leads and associates, fostering a culture of high performance, accountability and open communication Enforce strict compliance with local safety regulations (EHS) and corporate standards, actively driving a proactive, "zero-incident" safety culture Lead continuous improvement initiatives (Lean, Six Sigma, 5S) to eliminate waste, optimise layout design and successfully integrate automation or warehouse technologies YOU COME WITH 4+ years of progressive leadership experience in a high-volume, fast-paced distribution centre or warehouse environment A proven track record of concurrently managing both high-volume Inbound and Outbound operations Exceptional data literacy and analytical skills, with the ability to interpret complex warehouse metrics, manage labour management systems (LMS) and adjust staffing models in real time Proven change and crisis-management skills, with the ability to navigate peak season surges, system transitions and supply chain disruptions with high emotional intelligence and decisive action Strategic communication skills and strong interpersonal abilities to effectively align front-line floor workers with executive leadership Fluency in both English and Polish (written and spoken) is required WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: A high-performance culture built on trust, feedback and collaboration An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas 30 days of paid holiday to rest, recharge, and come back ready to create A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers Wellbeing support through mental health resources, sports memberships, and preventive care Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. Department Operations