Operations Manager, Worksite

Manager, Worksite Operations

We’re looking for an experienced Manager, Worksite Operations who knows how to keep people, processes, and priorities moving in the right direction. This role is ideal for a hands-on leader who enjoys developing employees, solving operational challenges, using data to drive improvements, and building processes that can grow with the business.

Working closely with the Vice President, Worksite Operations, you’ll lead day-to-day operations while helping strengthen service quality, accountability, efficiency, and the overall customer experience.

What You’ll Do

• Lead and develop the team through day-to-day supervision, coaching, clear expectations, performance feedback, and employee development.
• Establish and monitor goals, performance metrics, and key performance indicators (KPIs) to support strong and efficient operations.
• Analyze reporting and operational data to identify trends, opportunities, and areas requiring attention.
• Review existing processes and recommend practical improvements that increase efficiency, consistency, and scalability as new products and customers are onboarded.
• Partner with internal teams to maintain consistent quality control processes and coordinate training when needed.
• Work closely with Compliance to help ensure teams and systems remain aligned with applicable requirements.
• Serve as a point of contact for vendors, as appropriate.
• Lead departmental meetings and contribute to leadership discussions and operational initiatives.
• Help foster a workplace built around accountability, collaboration, professionalism, and exceptional service.

What We’re Looking For

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• Insurance industry experience is required.
• Minimum of 3 years of management experience required; 3–5 years preferred.
• Knowledge of life and health insurance, with worksite insurance experience a plus.
• Strong proficiency with Microsoft Office, particularly Excel, and experience working with databases or reporting tools.
• Ability to analyze processes, recognize opportunities for improvement, and turn ideas into practical recommendations.
• Strong problem-solving skills with the ability to respond quickly and thoughtfully when priorities shift or urgent issues arise.
• Excellent communication and interpersonal skills, including the ability to navigate challenging conversations professionally.
• Strong attention to detail and commitment to protecting confidential client and company information.
• Demonstrated professionalism, integrity, sound judgment, and accountability.

What Makes You Stand Out

You’re not just comfortable managing daily operations. You’re energized by making them better. You know how to set expectations, coach a team, dig into the numbers, spot inefficiencies, and collaborate across departments to find solutions.

Most importantly, you understand that strong operations require both great processes and great people.

About Armed Forces Benefit Association (AFBA) and 5Star Life

In 1947, AFBA emerged from the basement of the Pentagon to solve a critical need in support of the military. More than 75 years later, our commitment to those who serve and to solving their unique problems remains core to everything we do. Founded to provide military members with a death benefit no one else would, we continue to embrace our mission and deliver benefits tailored to the real-life needs of all who serve today, including active duty, National Guard, and first responders. Providing protection to those who go in harm’s way, we ensure survivor and other benefits are available to all who serve, defend, and protect our great nation, no matter what. 5Star Life Insurance Company was founded in service and carry that mission today by committing to serve those who serve, from underwriting benefits for military and first responder families to providing coverage to the employees that keep our communities running. Our commitment to our communities – rather than the bottom line- drives our business.

We offer a flexible hybrid work environment, allowing you to enjoy the best of both worlds with 3 days in the office and up to 2 days working remotely each week. This position is in Alexandria, VA

Benefits we offer:

Qualified people of all races, ethnicities, ages, sex, genders, sexual orientations, national origins, gender identities, marital status, religions, veterans' statuses, disabilities, and any other protected classes are strongly encouraged to apply. As an equal opportunity workplace, we are committed to creating an inclusive environment for all employees. AFBA and 5Star Life Insurance Company endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact Human Resources (hr@afba.com). EEO is the Law (Link to external DOL site). AFBA and 5Star Life Insurance Company is an Equal Opportunity Employer and an E-Verify Employer.