Operations & Office Coordinator

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Competitive salary
• Dental insurance

• Franchise System Communications: Help format and distribute monthly operational update briefs, action-item checklists, and system reminders to keep franchise owners informed and compliant.
• SOP Library Governance: Organize, format, and audit the central digital library of standard operating procedures (SOPs), brand manuals, and studio checklists inside Operandio to keep content current and accessible.
• Platform User Administration: Serve as the day-to-day administrative user across our operational software stack (Operandio intranet, GoHighLevel CRM, PromoRepublic, and more)—managing user permissions, creating accounts, and updating location settings.
• New Studio Digital Setup Execution: Partner with the Onboarding Specialist to execute assigned digital launch tasks for incoming franchise locations—creating software accounts, establishing and claiming new local directory profiles (Google Business, Apple Maps, Yelp), and connecting local social media accounts to scheduling tools.
• Developer QA, Mapping & Bug Testing: Conduct thorough QA and end-to-end testing of new webhook integrations, CRM field mappings, lead capture forms, and automated drip triggers built by external developers. Verify zero broken links, bad tags, or data-flow errors before signing off on deployment.
• Franchisee Platform Support: Serve as a responsive, helpful corporate point of contact to troubleshoot basic login issues, platform access questions, and software vendor help-desk tickets for franchise owners.

• No-Code CRM Builder: Translate customer journey blueprints from Marketing into functioning no-code CRM workflows, email/SMS drip triggers, tag structures, and pipeline stages in our CRM (GoHighLevel).
• Data & Lead Flow QA: Monitor form entries, booking system integrations, and CRM contact flows to maintain high data integrity across all system locations.
• Monthly Campaign Scheduling: Own the monthly email and SMS broadcast schedule across all franchise studio accounts in GoHighLevel—staging pre-approved marketing copy and templates, testing links and audience tags, and executing scheduled sends on time.
• Directory & Listings Management: Audit and maintain accurate studio hours, holiday closures, addresses, and photos across 40+ locations on Google Business Profiles, Apple Maps, and local directories.
• Data Hygiene & Contact Lists: Regularly clean, import, and segment customer contact lists, ensuring proper tagging, bounce management, and opt-out compliance.
• Basic Performance Tracking: Assist in updating weekly marketing reporting sheets and verifying that basic website tracking tags and form redirects are functioning properly.

• Corporate Office Management: Keep our Chester, MD headquarters welcoming, organized, and stocked—ordering supplies, managing incoming/outgoing mail and shipments, and coordinating facility vendors.
• Employee Onboarding Coordination: Manage administrative onboarding for new corporate team members—preparing workstations, issuing software credentials, and tracking standard new-hire documentation.
• Compliance & Records: Maintain organized digital personnel files, verify that required local/state workplace labor posters are up to date, and assist with employee handbook updates under leadership direction.
• Meeting & Event Logistics: Provide lightweight administrative and hospitality support for corporate meetings, Discovery Days with prospective owners, and team gatherings.

• Experience: 2–3+ years of professional experience in an administrative, office coordination, operations, or project support role. (Backgrounds in hospitality, multi-unit retail, franchise, or growing small-business environments are all great fits.)
• Tech-Savvy Aptitude: High comfort navigating digital tools and business software. While familiarity with platforms like GoHighLevel, Operandio or Google Workspace is a strong plus, we can teach our specific tools to someone who is curious, resourceful, and picks up software quickly.
• Hyper-Organized & Detail-Obsessed: You take pride in zero-defect work. You notice broken links, misaligned dates, incorrect tags, and formatting errors before anyone else does.
• Process & Checklist Mindset: You enjoy turning complex or messy tasks into structured, step-by-step checklists and clear SOPs.
• Professionalism & Discretion: Demonstrated integrity and confidentiality when handling sensitive personnel information, new-hire paperwork, and internal corporate records.
• Self-Directed & Dependable: A proactive mindset who thrives on a hybrid schedule and takes ownership of their weekly task list without needing micromanagement.

• Salary: $55,000 – $60,000 annually, commensurate with experience.
• Work Arrangement: Hybrid (Tuesday - Thursday on-site at our Chester, MD headquarters; remote-flexible other days).
• Health & Wellness: Comprehensive medical, dental, and vision insurance coverage.
• Retirement: 401(k) retirement plan with generous company match.
• Time Off & Balance: Unlimited paid time off (PTO), paid company holidays, and a collaborative, family-first culture.
• Perks: Free culinary classes and event discounts for friends and family, plus ongoing professional development.

About Us

Taste Buds Kitchen has taken the country by storm with a refreshingly simple concept. We provide culinary entertainment to kids, families and adults in a fun, beautiful and state-of-the art Kitchen Studio. Kids ages 2 to teen love our hands-on cooking classes, camps, birthday parties and field trips. Adults love our byob date night cooking classes, birthday parties, bachelorettes, showers and corporate events. Our innovative programs are as entertaining as they are educational. We always strive to engage and delight our guests.

Job Opportunities

We have incredible career opportunities in each of our growing Kitchen Studios nationwide, as well as our corporate office. Get involved in an exciting and growing company. We are always looking for dynamic talent to join our fun-loving and hard-working team! Perfect for culinary professionals, passionate foodies, teachers, managers, administrators, marketers and college and high school students alike.