Operations Officer

Company Description Velnode is a cloud-based Virtual Engineering Lab built to support industrial training, operations optimization, and digital twin deployment. The platform enables engineers and technical teams to simulate real-world plant processes, test operational scenarios, and troubleshoot faults in a safe virtual environment before field implementation. By integrating with industrial control systems such as PLCs, DCS, and RTUs via Modbus TCP and OPC protocols, Velnode helps organizations enhance workforce skills and improve system reliability. The company focuses on predictive maintenance and safer, more efficient operations across sectors, including oil & gas, manufacturing, and process industries. Team members at Velnode work with advanced industrial technologies and contribute directly to operational excellence for global clients.

Role Description The Operations Officer role at Velnode is a hybrid remote position responsible for overseeing day-to-day operational activities that support the delivery of our virtual engineering solutions. This role includes coordinating internal workflows, monitoring operational performance metrics, and ensuring that projects and client engagements run on schedule and within budget. The Operations Officer will collaborate with technical, product, and customer success teams to streamline processes, resolve operational issues, and support continuous improvement initiatives. They will assist with resource planning, basic financial tracking related to operations, and documentation of procedures to maintain consistency and compliance. The role also involves communicating with stakeholders, preparing regular operational reports, and recommending improvements to enhance efficiency and service quality.

Responsibilities:

• Run daily administration: manage office operations, correspondence, filing, documentation, and company records, both physical and digital.
• Coordinate the team: schedule meetings, track deadlines and action points, and keep the founders’ calendars and priorities organized.
• Support HR: coordinate recruitment logistics, onboarding, staff records, leave tracking, and contract documentation.
• Keep financial records: track expenses, prepare invoices, process payments, reconcile receipts, and work with the accountant on bookkeeping and monthly reports.
• Manage vendors and procurement: source and manage suppliers, service providers, and office resources, and negotiate for value.
• Handle compliance: maintain regulatory filings and documents, including CAC records, tax filings, licenses, and contract renewals, and flag deadlines in advance.
• Support sales and customers: prepare contracts, client onboarding documents, and billing records, and coordinate logistics for demos, events, and client visits.
• Improve processes: create and maintain standard operating procedures, templates, and internal tools that make the team more efficient.
• Manage assets and tools: keep track of company equipment and software subscriptions, and ensure renewals and access are in order.
• Report regularly: prepare weekly and monthly operations updates for management.

Qualifications

• Candidates should possess strong operations management skills, including process optimization, workflow coordination, and basic project tracking.
• Candidates should possess solid analytical skills to interpret data, monitor KPIs, and support data-driven decision-making.
• Candidates should possess clear and professional communication abilities, including written and verbal communication for internal and external stakeholders.
• Candidates should possess effective interpersonal skills to collaborate across teams, build trust, and manage stakeholder expectations.
• Candidates should possess foundational finance skills, such as basic budgeting, cost tracking, and operational expense monitoring.
• Relevant qualifications include experience in operations roles within technology, SaaS, or industrial sectors, and familiarity with industrial or engineering environments is an advantage.
• A bachelor’s degree in business, operations management, engineering, or a related field, or equivalent practical experience, is preferred.
• Demonstrated ability to work independently in a remote setting, strong organizational skills, and proficiency with common productivity and collaboration tools are beneficial.
• Familiarity with Nigerian business compliance (CAC, FIRS/state tax, pension, and similar) is a strong advantage.
• Proficiency in Microsoft Office or Google Workspace, especially spreadsheets.
• Comfort with digital tools such as Jira, Notion, Slack, or Zoho.
• Excellent written and verbal communication.
• Able to handle confidential information with discretion.
• Self-driven, resourceful, and calm under pressure in a fast-moving environment.
• Experience with accounting software such as QuickBooks, Zoho Books, or Sage (nice to have).
• Basic HR knowledge or certification (nice to have).
• Experience supporting a growing startup team (nice to have).

Benefits:

• Competitive salary
• A central role in a fast-growing global engineering tech company
• Room to grow into a senior operations role as the company expands

How to Apply

Send your CV and a short note on how you’ve improved operations in a previous role to careers@velnode.com with the subject “Admin / Operations Officer – Velnode”.