Operations Specialist

Overview:

As an Operations Specialist, you will report to the Payment Operations Team Lead and will form part of Andaria’s Operations team. 

In this capacity, you will gain valuable exposure to payments and card operations, collaborating with international teams, including those in the UK, and engaging directly with customers.  Your primary responsibilities will focus on expertly managing payment systems, with focus on SWIFT, SEPA, and FPS transactions. The role provides ample opportunity for skill refinement during your tenure with the company.

Responsibilities:

• Addressing client queries promptly and professionally. 

• Ensuring accurate client setup processes including the opening, closing, and operation of client accounts.

• Responsible for processing daily payments
  through our core system and banking partners. 

• Performing daily monitoring of customers' transactions
  as first line of defence in line with AML, CFT and fraud policies. 

• Perform daily monitoring of card transactions and investigate any exceptions, whilst escalating any issues with the relevant internal and external stakeholders. 

• Submission and monitoring of chargeback tickets to ensure timely resolution. 

• Managing and monitoring of the Andaria core system to ensure operational flows are working as expected. 

• Communicating with both banking partners and other external service providers regarding bank payments, card transactions and other associated matters.

• Highlighting risks and issues identified within our daily operations
  

• Working cohesively with other members of the Company to achieve set goals and objectives. 

• Assist your line manager with ad hoc departmental tasks. 
  
  

Required qualifications, experience, and skills:

• 2 to 3 years’ experience in a similar role within the financial services industry.
• Priority will be given to candidates coming from the Fintech industry.
  

• A diploma in Finance, Banking or in a relevant field would be considered an asset.

• Knowledge of card issuing, card payments, BIN sponsorship, SWIFT, SEPA, and FPS. 

• Knowledge of chargebacks and transaction monitoring.

• Proficiency in Microsoft Office tools
  

• Adaptability to learn new systems.

• Excellent verbal and written communication skills in English
  

• Ability to work on his / her own initiative and as part of a team.
  

What we Offer:

• Competitive salary
  
• Clear growth path and opportunities in a rapidly growing business
  
• Comprehensive health and wellness benefits package
  
• Hybrid Working and flexibility
  
• Professional development opportunities
  
• Collaborative and inclusive work environment
  
• Opportunity to make a significant impact on the company’s growth and success