Oracle EBS Order to Cash Systems Specialist

Position Summary

Step2, the leader in innovative play and outdoor products, is looking for an experienced Oracle EBS Order to Cash Systems Specialist to join our IT team and take ownership of our Oracle EBS Order to Cash processes and supporting technologies. This role will be responsible for maintaining, optimizing, and enhancing all systems and business processes related to the complete order-to-cash cycle, from initial customer order through final payment collection.

Key Responsibilities

Oracle EBS Order to Cash Management

• Administer and maintain Oracle EBS Order Management, Accounts Receivable, and related modules
• Configure and customize order processing workflows, pricing rules, and credit management
• Manage customer master data, payment terms, and billing configurations
• Implement and maintain integrations between Oracle EBS and external systems
• Perform system upgrades, patches, and performance optimization

Business Process Optimization

• Analyze and improve order-to-cash business processes for efficiency and accuracy
• Collaborate with Sales, Customer Service, and Finance teams to streamline workflows
• Develop and maintain standard operating procedures and user documentation
• Train end-users on system functionality and best practices
• Lead process improvement initiatives and change management efforts

Technical Support & Troubleshooting

• Provide tier 2/3 technical support for order processing, invoicing, and collections
• Investigate and resolve system issues, data discrepancies, and integration problems
• Monitor system performance and implement preventive maintenance
• Coordinate with vendors and Oracle support for complex technical issues

Reporting & Analytics

• Design and maintain reports and dashboards for order-to-cash metrics
• Develop custom reports using Oracle reporting tools and SQL
• Support month-end, quarter-end, and year-end closing processes
• Analyze data to identify trends, bottlenecks, and improvement opportunities

All other tasks, projects and responsibilities as assigned

Required Qualifications and Experience

• Bachelor's degree in Information Systems, Computer Science, Business, or related field
• 5+ years of hands-on experience with Oracle EBS Order Management and Accounts Receivable modules
• Strong understanding of order-to-cash business processes and best practices
• Proficiency in Oracle EBS configuration, customization, and administration
• Experience with SQL, PL/SQL, and Oracle database management
• Knowledge of Oracle reporting tools (Oracle Reports, BI Publisher, OTBI)
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple priorities

Preferred Qualifications

• Oracle EBS certification in Order Management or Accounts Receivable
• Experience with Oracle EBS R12 or Oracle Cloud applications
• Knowledge of EDI, API integrations, and middleware platforms
• Experience with credit management and collections processes
• Familiarity with SOX compliance and financial controls
• Project management experience and methodologies (Agile, PMBOK)
• Experience in manufacturing, distribution, or similar industry

Technical Skills

• Oracle EBS (R12 or Cloud) - Order Management, Accounts Receivable, Inventory
• Oracle Database administration and performance tuning
• SQL, PL/SQL development and optimization
• Oracle Forms, Reports, and Workflow Builder
• Oracle BI Publisher, OTBI, or Oracle Analytics Cloud
• Integration technologies (Oracle Integration Cloud, SOA, APIs)
• Data analysis tools (Excel, SQL Developer, Toad)

Location: Hybrid

Work Environment:

This position will perform most job duties in an office environment where using a computer, software applications, telephone, printer, etc. are essential.

FLSA Status:

Exempt

What are the perks?

Paid Parental Leave

401k with Employer Match

Company Paid Life & Disability Insurance

Adoption Assistance

Medical, Dental and Vision

Premium FREE Medical Plan Option

Employee Discount

10 Paid Holidays

Advancement Opportunities

Join our family!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.