Order Management Coordinator – Customer Service

Thermon is a diversified technology company and a global leader in industrial process heating, temperature maintenance, environmental monitoring and temporary power distribution solutions. We deliver engineered solutions that enhance operational awareness, safety, reliability and efficiency to deliver the lowest total cost of ownership.

Thermon offers over 250 products, software and services across multiple brands, providing a range of offerings from boilers, transportation heaters, and liquid load banks to tubing bundles and heat trace. We are the silent guardians of critical infrastructure. From the relentless demands of chemical plants and the intricate networks of rail and transit to the vital pulse of power generation, we innovate solutions that ensure optimal operation, protect critical assets, and maximize efficiency.

We care deeply about the success of our customers, the well-being of our people, and the reliability of every product we design. This drives our unwavering commitment to safety and integrity in everything we do. Through collaboration, we unite a rich legacy of expertise with a trusted global team, partnering side-by-side with our customers. We transfer the warmth needed to make life work.

About the role

As Order Management Coordinator you are part of our Customer Service team in Pijnacker, the Netherlands. Customer Service brings together Order Management and Inside Sales. Each team has its own focus, but together we act as one Customer Service team. You will coordinate and process international and domestic sales orders and small projects, and provide service to customers. You report to the Order Management Supervisor.

Our ultimate goal: the customer is, and stays, informed about their order, and the order arrives on time.

What you will do

• Process orders received from customers, representatives, affiliates and internal customers
• Coordinate and expedite material deliveries and documentation
• Inform customers by phone and email about product availability, order status, tracking information, special pricing, credits, shipping methods, incorrect shipping, customer accounts, changes/corrections and RMAs (return material authorization)
• Work closely with your Customer Service colleagues and with Sales to keep customers informed and orders on track
• Coordinate with various departments on lead times
• Collaborate with Engineering and with local and international project managers
• Maintain a clear overview of the entire order fulfilment, while continuously meeting the needs of the customer
• Distribute and file invoices daily, including processing credit memos
• Maintain and update all shipping dates in the ERP system
• Act as liaison for handling customer complaints

What you bring

• Initiative: you are proactive in identifying issues and following up on orders and customer needs, without waiting to be asked
• A team player with strong collaboration skills, within Customer Service and with Sales
• Excellent MS Office skills
• Experience with ERP systems (we use Microsoft Dynamics AX)
• Basic knowledge of Incoterms and import and export documentation
• Excellent English and Dutch skills, both written and verbal

What we offer

• A monthly salary between €3.000 and €4.000 based on 40 hours per week
• Hybrid working possible: up to 1 day per week working from home, in consultation with your manager
• A bonus of up to 5,25%, depending on company goals
• 31 holiday days (including 6 ADV days)
• A good pension scheme
• A travel allowance of €0,25 p/km and €3 per day work from home allowance