Orthodontic Regional Financial Coordinator

Orthodontic Regional Financial Coordinator

Location: Remote, Philippines-based preferred

Schedule: Full-Time | U.S. Business Hours

Compensation: $7-$8 USD/hour

Type: Long-Term | Full-Time

About the Role

We are hiring Regional Financial Coordinators to support patient account management for a our client, a U.S.-based Orthodontic partnership organization. This role is focused on working with patient accounts, following up on delinquent balances, and helping patients understand next steps related to their account. The ideal candidate is comfortable making outbound calls, and has experience in healthcare, billing, insurance, patient ledgers, or account follow-up.

What You’ll Do

Patient Account Follow-Up

• Call patients to follow up on delinquent accounts
• Discuss outstanding balances professionally and respectfully
• Help patients understand account status and payment next steps
• Document all call outcomes and follow-up notes accurately
• Follow established scripts and account follow-up processes

Financial Coordination Support

• Review patient ledgers and account details
• Identify account balances, payments, adjustments, and insurance activity
• Flag discrepancies or unclear account issues for review
• Support the team with organized account documentation
• Help maintain accurate patient financial records

Required Experience

• Experience with outbound calling or patient/customer account follow-up
• Dental or Orthodontic billing experience
• Strong communication skills by phone
• Comfortable discussing balances or delinquent accounts
• Strong attention to detail and documentation habits
• Professional, patient, and calm communication style
• Able to work full-time during U.S. business hours

Nice to Have

• Fluent in Spanish and English
• Experience reviewing patient ledgers
• Understanding of insurance payments, adjustments, balances, and account aging
• Experience with collections, AR follow-up, or payment coordination
• Experience using healthcare practice management systems or CRM tools

What Success Looks Like

Patients are contacted consistently and professionally

Delinquent accounts are followed up on according to process

Account notes are accurate and complete

Patient communication is respectful and clear

Issues or discrepancies are escalated appropriately

The team has reliable support managing patient account follow-up

Who This Role Is Best For someone who:

• Is comfortable making phone calls
• Has experience with patient accounts, billing, or financial follow-up
• Communicates with empathy and professionalism
• Is organized and detail-oriented
• Wants a stable, long-term full-time role

To Apply

Please submit the following:

1. A viewable link to your updated resume

2. A short paragraph describing your experience with:

- Patient account follow-up

- Billing, insurance, or healthcare support

3. Any healthcare, dental, or financial systems you have used

Subject Line: Financial Coordinator – [Your Full Name]