Outbound & Inbound Phone Specialist (Home Services – Plumbing)

This is a remote position.

Work Setup: Remote | Work From Home

Schedule: 30–40 hours per week | US Eastern Time | Some Saturdays required, Sundays off

Industry: Home Services / Plumbing

About the Role

We are looking for a confident, proactive, and results-driven Outbound & Inbound Phone Specialist to support a residential plumbing company based in Southern Maryland, USA.

The ideal candidate has strong phone communication skills, proven outbound sales or follow-up experience, and the ability to turn customer conversations into booked appointments.

This role requires someone who can confidently handle objections, follow up persistently without being pushy, and deliver a professional, friendly customer experience.

Key Responsibilities

Make outbound calls to previous customers, open estimates, and existing leads to generate sales and book appointments.

Follow up with customers who previously declined or postponed plumbing services.

Handle objections professionally and encourage customers to move forward with services.

Answer inbound customer calls, address inquiries, and schedule appointments.

Accurately document calls, customer interactions, and appointments in Housecall Pro.

Perform basic Excel tasks, including data entry and tracking.

Maintain a professional, conversational, and customer-focused approach on every call.

Requirements

Qualifications

Proven experience in outbound calling, sales follow-ups, or appointment setting is required.

Previous experience handling inbound customer calls.

Experience in home services (plumbing, HVAC, electrical, or similar industries) is highly preferred.

Excellent spoken English with clear pronunciation and a neutral, easy-to-understand accent.

Strong listening skills, objection-handling abilities, and a persuasive yet professional communication style.

Comfortable making repeated follow-up calls while maintaining a positive customer experience.

Proficient in basic Microsoft Excel (skills will be assessed).

Able to work US Eastern Time hours, including some Saturdays.

Reliable, organized, and capable of working independently.

Preferred Qualifications

Experience using Housecall Pro, ServiceTitan, or similar field service management software.

Familiarity with residential home services, customer estimates, and service appointment scheduling.

We need someone who is more than just a call handler. We're looking for a professional who can build rapport, confidently follow up on sales opportunities, handle objections, and convert conversations into appointments while making customers feel they are speaking directly with a friendly, knowledgeable member of the company's office team.

Benefits

$5+ per hour, depending on experience.

On-time payments, every time

Payments processed via Wise

Training & Support

Direct client training provided — you are never thrown in blind

Dedicated Account Manager as your point of contact

Stable, long-term placement with a growing U.S.-based company

Exposure to a wide range of modern SaaS platforms

Potential for increased responsibilities as the company scales

Tenure recognition for long-term team members

Clear escalation paths — you always know who to go to

Work Environment

100% remote — work from home

U.S.-based company with structured operations

Stable, long-term account placements (not gig-style work)

Supportive team culture across all accounts

Growth & Experience

Build your U.S. industry experience

Exposure to multiple practice types and platforms

Potential for increased hours or additional accounts based on performance

Strengthen your resume with verified, legitimate U.S. client experience

Recognition

Tenure recognition for long-term team members

We value loyalty and recognize those who grow with us