Partnership Engagement Advisor

The Role:

The Partnership Engagement Advisor supports the Community Supports Division by managing health plan communications, member eligibility submissions, and the full reauthorization process. This role serves as a key liaison between managed care organizations (MCOs), members, and internal teams to ensure timely authorizations, uninterrupted services, and a positive member experience.

The Partnership Engagement Advisor works closely with Community Development, Operations, health plans, and strategic partners to coordinate member engagement, manage incoming communications, and support access to non-medical caregiving services.

Primary Responsibilities

• Manage MCO submissions and eligibility verification, ensuring accurate and timely submission of member information, monitoring pending requests, and coordinating follow-up with health plan partners.

• Oversee the full reauthorization process, including member outreach, care assessments, documentation collection, and coordination with health plans to prevent service interruptions.

• Monitor and manage incoming communications across email, Salesforce cases, health plan portals, and referral systems, routing requests to appropriate team members for resolution.

• Collaborate with internal teams, members, caregivers, and external partners to resolve eligibility concerns, communicate service updates, and support targeted engagement initiatives.

• Maintain accurate member, referral, and activity records in Salesforce while ensuring compliance with healthcare regulations, established workflows, and performance expectations.

This is a hybrid position, coming into the El Segundo office 1x per quarter.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table:

Qualifications

• BA/BS degree in Communications or a related field preferred.

• 1–2 years of sales or customer service experience preferred.

• Experience managing customer inquiries, coordinating follow-up, or supporting multistep service processes.

• Proficiency in Microsoft Office, including Word, Excel, and Outlook; knowledge of Salesforce or Salesforce Voice is a plus.

• Bilingual Spanish preferred.

Skills

• Health plan coordination, eligibility verification, and reauthorization management

• Strong written and verbal communication and relationship building

• Organization, time management, and attention to detail

• Customer service, problem solving, and proactive follow-through

• Cross-functional collaboration, adaptability, and accurate documentation