Patient Account Representative

Minneapolis Radiation Oncology has an opening for a full-time Patient Account Representative to work with our patient accounts, billing questions, payment plans and “soft” collections. Hours are 7:30 am to 4:00 pm, Monday through Friday. This position will work full-time in our Edina Business Office during training and then be eligible to work at home 2 days per week once fully trained and 3 days per week in the office on a hybrid schedule.

Duties:

• Answers billing questions from patients, performs some "soft" collections, patient accounts receivable and compassionate resolution of issues related to patient accounts.
• Works proactively with patients, insurance companies and clinical staff regarding past due bills and payment arrangements.
• Reviews hardship requests and make referrals to financial assistance programs as needed.
• Significant time on the phone talking to patients and insurance companies.
• Potential to cross-train on billing, appeals or other special tasks in the future.

• Minimum 2 years of medical collections or patient accounting / billing experience strongly preferred.
• An understanding of insurance and third-party payers are preferred.
• Previous AllScripts software experience is also a plus.
• Candidates must be caring, organized, pay attention to detail, work independently and as part of a team to assist others in the billing department.
• Annual Influenza (flu) vaccines or wearing a mask during the flu season is required.