Patient Financial Services Account Representative

As the Patient Financial Services Account Representative, you will be completing follow-up and collections for patient financial services at Lake Chelan Health. Under the supervision of the Assistant Revenue Cycle Director, you will obtain payment from third party payers and patients to enhance cash flow and gather reimbursement based on established contracts. This position will act as a liaison, primarily a patient advocate, between Lake Chelan Health, patient payer sources, self-pay discounts, and financial assistance programs, as well as patient financing options. The ideal candidate will have strong analytical skills, a working knowledge of insurance processes, and the ability to work independently while adhering to remote work policies with a strong customer service presence.

Qualifications

• High School Graduate/GED required.
• Two years prior business office experience preferred.
• Healthcare accounting experience required.
• Willing to perform accurately repetitive tasks with close attention to detail required.
• Ability to work on multiple projects during any given day and prioritize new projects as they may arise required.
• Experience with computers required
• Experience with Microsoft Office Applications required
• Works independently with little supervision required
• Medical background with working knowledge of CPT coding, insurance claims processing, UB04's, HCFA 1500’s, business office policy and procedures preferred.
• Must be able to write or print English in a legible script, including numbers.
• Bilingual preferred.

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