Patient Intake Coordinator (Virtual Assistant)

Company Description

Barcelona Counseling (https://www.barcelonacounseling.org/) is a small practice Certified by the State of Oregon (Certificate of Approval, COA), that strives to provide quality mental health services to the community, including the Latinx and Hispanic community by prioritizing the needs of the clients and the well-being of the therapists. For that reason, Mental Health Therapists focus on their clients' treatment only. We are contracted with Care Oregon, Yamhill Medicaid, Trillium, OHP Plus, Pacific Source Commercial , Aetna, Moda, Kaiser, BCBS/Regence, Providence, First Choice, Cigna, etc.

Role Description

This is a full-time, remote opportunity in Colombia, for a Patient Intake Coordinator. The role involves managing patient intake processes, collecting and verifying insurance details, billing, and ensuring exceptional customer service throughout the onboarding experience. As a key point of contact for potential and new clients, the Coordinator will communicate effectively to schedule initial appointments, address inquiries, and ensure smooth transitions to assigned therapists.

You will be supporting patients in Oregon remotely Monday to Friday from 9 AM to 6 PM Pacific (11 AM to 8 PM in Colombia) working closely with a team based in Oregon.

You are expected to provide a computer and stable/fast internet connectivity for which you will receive an allowance.

You can learn more about us at www.barcelonacounseling.org

Qualifications

• Proven skills in Communication and Interpersonal relationships to effectively interact with clients and team members.
• Experience in Client Intake and managing client data with attention to detail and confidentiality.
• Strong Customer Service aptitude, with the ability to address inquiries and provide guidance warmly and professionally.
• Proficiency in handling Insurance verification processes and familiarity with health insurance policies and procedures.
• Excellent time-management and organizational skills.
• Proficient with office and scheduling software; experience with healthcare systems is a plus.
• Bachelor's degree in Psychology, Social Work, Healthcare Administration, or related field is preferred.
• Previous experience in a mental health or healthcare setting is advantageous.
• Must be LGBTQ+ friendly.
• Fluent in both written and spoken English and Spanish.