Patient Referral Coordinator

We are hiring a Patient Referral Coordinator

Xyla (part of Acacium Group)

Leeds Hybrid

12 months Fixed Term, Full-Time 37.5 hours per week

£24,784.50 per annum

We are hiring a Patient Coordinator to join Xyla, a leading healthcare services provider supporting patients across a range of specialist clinical pathways. In this role, you will play a key part in delivering an outstanding patient experience by supporting the administration and coordination of patient journeys. You will work closely with patients, families, clinicians and colleagues to ensure referrals, appointments and enquiries are managed efficiently while maintaining the highest standards of customer service and care.
In this role, you will:

• Act as the first point of contact for patients and parents, responding to enquiries professionally and empathetically.

• Manage and monitor patient waiting lists, ensuring appointments are scheduled effectively and within service guidelines.

• Process referrals accurately and allocate patients to the appropriate clinical pathway.

• Handle a high volume of inbound queries via telephone and email while maintaining excellent service standards.

• Coordinate patient appointments and one-to-one sessions, ensuring a seamless experience throughout the patient journey.

What we’re looking for:

• Previous experience in a customer-facing, patient-facing or healthcare administration role.

• Excellent communication skills with the ability to provide support and reassurance in sensitive situations.

• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.

• A positive, proactive and solutions-focused approach with excellent attention to detail.

Your Benefits

• Your benefits package: Our company-funded benefits package includes employer pension contributions, life assurance and healthcare benefits, designed to support your financial wellbeing.

• Time to recharge: Enjoy 25 days' annual leave plus Bank Holidays, with your holiday entitlement increasing with length of service.

• Flexible benefits to support you: Choose from a range of optional benefits including private medical insurance, critical illness cover, dental insurance, a healthcare cash plan, holiday buy and sell, a gym scheme, car scheme, bike scheme, technology voucher scheme and season ticket travel loans.

• Supporting your wellbeing: Access 24/7 wellbeing support for you and your immediate family, including an Employee Assistance Programme, digital wellbeing app and resources to support your mental, physical, social and financial wellbeing.

• Supporting you and your family: Receive discounted neurodevelopmental assessments for you and your loved ones.

• Save money every day: Enjoy instant discounts through our benefits platform on shopping, travel, entertainment, dining, lifestyle and much more.

• Grow your career: You'll have access to fully funded professional qualifications through our apprenticeship programmes, mentoring and coaching, leadership development programmes, online learning and development opportunities and the chance to build your career across our global organisation, operating across four continents.

• Recognition and community impact: We celebrate success through Long Service awards, exceptional performance and peer-to-peer recognition. You'll also receive two paid volunteering days each year to support causes that matter to you.

About Acacium GroupXyla is part of Acacium Group, a global healthcare solutions partner providing staffing, managed services and innovative delivery models across the healthcare, social care and life sciences industries. We are a business with scale and leading digital capabilities, with a vision to be the leading global healthcare solutions partner. We are powered by our people and leading digital capabilities, working with our partners to improve access to healthcare and deliver better outcomes. Our values – Putting People First, Always by Your Side and Driven by Excellence – guide everything we do. Join us and play a key role in shaping the future of healthcare and improving people's lives.

Inclusion and accessibilityWe are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.