Patient Support - Chinese Speaking (rotational shifts)

The Role

Hello Doktor is a licensed digital health platform, with metabolic Health as our fastest-growing programme and expansion into sexual health and longevity.

Most patients start with a WhatsApp message. Your role is to convert enquiries into booked teleconsultations and clinic appointments, following up with leads who go quiet.

Chat: Respond quickly, answer questions and convert high-intent enquiries.

Phone: Call inactive leads to re-engage and convert them. Cold calling is a core part of this role.

Good to know: Fully remote, uncapped incentives, with Saturday and Sunday as working days.

What You'll Do

• Respond to customer chats in Bahasa Malaysia, Chinese and English
• Convert high-intent enquiries into paid bookings during the chat
• Cold call leads who have gone quiet and bring them back to a booking
• Own every lead you take on through to the next step: a booked teleconsultation or a confirmed appointment at a partner clinic
• Coordinate across our panel of doctors so each patient reaches the right one
• Escalate all clinical questions to licensed doctors. You never give medical advice.
• Keep extensive CRM notes, and lead status accurate and up to date

Your KPI includes:

• 5-minute response time on chat
• Conversions closed each month, on chat and on phone

Working Hours & Location

• Working hours: 9 hours per day (including a 1-hour break), 5 days per week.
• Working days: Both Saturday and Sunday are working days. Evenings and weekends are peak hours when customers are most active and conversions are highest.
• Shifts: You can choose your preferred default shift. However, we may occasionally ask you to switch shifts depending on enquiry volume and peak hours. Since incentives are based on conversions, working during busier hours also means more earning opportunities.
• Working location: Fully remote. Office visits are only required for training or important meetings, with advance notice provided.

Who We're Looking For

• You don't mind the phone. Rejection doesn't put you off, and a lead going quiet reads as a task, not a dead end.
• You chase things without being asked. Nobody will be reminding you about the follow-up.
• You finish what you start. You don't hand a half-worked lead to someone else.
• You work well unsupervised. Nobody is watching the clock.
• You already use AI tools such as ChatGPT or Claude to draft, summarise and research faster.
• You write warmly and precisely. Patients are often self-conscious about their health.

What You'll Need

• Demonstrable competence in sales or customer service. Around one to four years in telesales, banking or insurance is the typical background, though we care more about what you can show us than the number of years.
• Fluency in Bahasa Malaysia, Chinese and English
• Comfort with chat platforms, CRMs and spreadsheets
• A reliable home internet connection and a quiet space to take calls

What We Offer:

• Competitive base salary
• An uncapped incentive for every qualified conversion you close, paid monthly on collected payments.
• There is no quota gate: if you close it, you earn it.

Note: By applying, you agree that Hello Health Group may keep your CV on file to consider you for future roles across our markets. To withdraw consent or have your data removed, email careers@hellohealthgroup.com.