Payment Operations Team Lead

The Role:

As the Payment Operations Team Lead, you will report to the Chief Operating Officer and will form part of Andaria’s Operations team.

As the team lead, you will require strong project management skills, must be highly organised and have the ability to communicate with all relevant stakeholders.

In this capacity, you will act as a reference point for other members within the team as well as assist the Chief Operating Officer in ensuring daily tasks work as efficiently as possible in a results-driven team environment that encourages innovation, growth, and high performance.

Responsibilities:

· Design and maintain robust procedures which reflect industry best practices within the regulatory framework in which the Company operates.

· Responsible for the approval of daily payments and client fees, through our core system and banking partners, ensuring that all transactions are being charged in accordance with customer agreements.

· Act as an escalation point for client queries, addressing such queries promptly and professionally.

· Oversee the daily monitoring of payment and card transactions and investigate any exceptions.

· Oversee the daily monitoring of customers' transactions as first line of defence in line with AML, CFT and fraud policies.

· Maintain enough working knowledge of daily processes and systems to be able to act as back-up during the Team’s absence.

· Submission and monitoring of chargeback tickets to ensure timely resolution.

· Conduct fraud transaction monitoring in line with business requirements.

· Manage and monitor the Andaria core system to ensure operational flows are working as expected and escalate any issues as need be.

· Liaise with both banking partners and other external service providers regarding bank payments, card transactions and other associated matters, highlighting risks and issues identified within our daily operations.

· Responsible for the upskilling of direct reports.

· Taking ownership and ensuring delivery of action items related to projects undertaken by the function.

· Working cohesively with other members of the Company to achieve set goals and objectives.

· Lead a team of Operations Specialists and conduct regular 1:1 meetings with your team members to provide guidance and performance feedback.

· Asses team performance to identify gaps in knowledge and training requirements.

· Assist in recruitment of new employees for the Payment Operations Team.

· Assist your line manager with ad hoc departmental tasks.

Required qualifications, experience, and skills:

· A Bachelor’s degree in Finance, Banking or in a relevant field.

· 3 to 5 years’ experience in a similar role within the financial services industry. Priority will be given to candidates coming from the Fintech industry.

· Knowledge of card payment guidelines and scheme rules.

· Knowledge of chargebacks and fraud.

· Knowledge of SWIFT, SEPA, FPS and card payments. 

· Proficiency in Microsoft Office tools. 

· Adaptability to learn new systems.

· Excellent verbal and written communication skills in English. 

· Ability to work on his / her own initiative and as part of a team.

What we Offer:

• Competitive salary
  
• Clear growth path and opportunities in a rapidly growing business
  
• Comprehensive health and wellness benefits package
  
• Hybrid Working and flexibility
  
• Professional development opportunities
  
• Collaborative and inclusive work environment
  
• Opportunity to make a significant impact on the company’s growth and success