Job Description
Pay rate 55- $68 / hr
Requisition ID: PCGJP00004733
Requisition Title: (IT PSP) Operations Data Analyst III
Description:
Reopening this
position to get new candidates.- make sure they have not been submitted to the
prior requirement 3799
Duration 1 year
Hiring 2 resources
candidates are needing
to have the below:
Enterprise App support
Linux/Unix troubleshooting skills.
Experience supporting enterprise applications in production.
SQL/Oracle knowledge.
Incident and problem management
Production support processes
Webservices support
Monitoring and alerting tools
Change and release management
BA/BS in Computer Science, Business, or
equivalent experience;
5+ years experience designing, deploying, troubleshooting applications,
infrastructure technologies, operations support and analysis experience.
Experience with design and deployment of large
scale and complex infrastructure-application systems.
Description:
LOCALITY PREFERENCE:
Preference is Bay Area,
then Service Territory, and the onshore.
HYBRID: The current team is remote, but occasionally meet in OGO or San Ramon
TOP THINGS:
Large Application Operations, Linux and Oracle experience, Integration.
*Client laptop will be provided. It's vital for the role to have a PG&E
laptop. However, in case of major delays, the vendor should be able3799 to
provide one to start the assignment for initial orientation. A PG&E
laptop is required to perform the requirements of the job.
IT APPLICATIONS OPERATIONS ANALYST – CAREER
A. SUMMARY
The Career IT Application Operations Analyst conducts basic and intermediate
tasks under direction of a more senior Application Operations Analyst. Adheres
to Work Instructions and/or processes as defined in Run Books and Playbooks.
Applies technical skills to resolve application and data related problems of
well-defined scope as specified by procedural guidelines or under direction of
a more senior Application Operations Analyst. Escalates to more experienced
resources on unusual or more difficult problems. Fields a broader range of
assignments and may be asked to develop solutions. Individuals may begin to be
responsible for scoping work. Follows existing Application Development
Frameworks, Coding Guidelines and Database Standards when developing.
B. JOB DUTIES
1.
Analyzes existing SmartMeter application interfaces and tools, prepares
logical models and procedures, creates SQL code and scheduling scripts, and
tests/debugs the application interfaces and tools
.
2.
Diagnoses, isolates and corrects data and performance faults in the
system
s involved.
3. Prepares and obtains approval of system and development documentation.
4.
Executes planned and ad-hoc corrective maintenance
to sustain
continuous system operations.
5.
Analyze, evaluate, debug and diagnose bugs, incidents and exception
s
in existing SmartMeter applications, interfaces, processes, and procedures.
6. Identify and correct any discrepancies in the data collected, reported and
processed in the SmartMeter systems.
7. Interacts with users, business stakeholders and team members, typically
discussing and reporting progress of requests and individual incidents.
8. Executes quality control tasks as directed.
9. Provide oversight for the 24-hour clock packages processing to ensure timely
bill delivery as agreed to with Meter to Cash Customer Care organization
metrics and service level agreements.
10. Provide back up support and recommendations for failed processing related
to the 24-hour clock packages to be processed timely to ensure customer web
presentment and bill print of accurate usage file data
11. Develops conversion and implementation plans.
12. Assist in the definition, development, and documentation of SmartMeter
systems’ business requirements, objectives, deliverables, and
specifications on a project-by-project basis in collaboration with internal
users and departments.
13. Proposes enhancements to procedures, processes and tools based on
experiences with current methods.
14. Provide timely, professional, straight forward (non-technical)
communications
15. May also interact with suppliers and contractors when warranted.
C. KNOWLEDGE/ABILITIES
Has familiarity and working knowledge of infrastructure components such as
Linux servers, Networks, Backups and Oracle databases.
Has excellent written and verbal communications skills.
Is able to work and communicate across multiple departments.
Has excellent analytical, problem-solving and technical troubleshooting skills
Is able to work independently and as part of a team.
D. REQUIREMENTS
BA/BS in Computer Science, Business, or equivalent experience;
5+ years experience designing, deploying, troubleshooting applications,
infrastructure technologies, operations support and analysis experience.
Experience with design and deployment of large scale and complex
infrastructure-application systems.
Requisition Start Date: 08/17/2026
Requisition End Date: 04/06/2027
SAP Organization Unit: SMOC-Cont
Site: Oakland General Office (OGO) Campus
Building: Oakland General Office (OGO)