People & Operations Lead

Location: Lagos

Compensation: N450,000 Net. Includes allowances

Work Type: Full Time/Remote

Work Days: Mon - Sat

Job Summary:

The People & Operations Lead will oversee people management, HR processes and day-to-day business operations, ensuring that teams are well structured, accountable and aligned with MyCityApp’s business objectives.

Key Responsibilities:

• Manage recruitment, onboarding, employee relations and HR administration.
• Develop and implement HR policies, processes and SOPs.
• Drive performance management, KPIs and employee accountability.
• Monitor team productivity and support managers in addressing performance gaps.
• Coordinate employee engagement, training and development initiatives.
• Improve internal processes and operational efficiency.
• Prepare people and operations reports for management.
• Support the CEO and leadership team with people and operational decisions.
• Ensure compliance with company policies and relevant employment requirements.

Requirements:

• Bachelor’s degree in HR, Business Administration or related field.
• 5+ years’ experience in HR, People Operations or Business Operations.
• Strong experience in performance management, recruitment and employee relations.
• Excellent communication, organisational and problem-solving skills.
• Experience managing remote teams
• Ability to work in a fast-paced, technology/startup environment.

• Key KPIs: Recruitment turnaround, employee retention, KPI achievement, productivity, process efficiency, employee engagement and HR compliance.