Personal Assistant
- Salary
- Up to $72.6K
- Hiring from
- United States
- Work type
- Remote
- Posted
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About The Company
Puffy is a market-leading direct-to-consumer (D2C) brand recognized as a Top 5 mattress brand in the United States, with annual sales exceeding $1 billion. Since December 2023, Puffy has embraced an AI-first approach to business operations, leveraging advanced technology to enhance research, decision-making, and execution. The company prides itself on a high-performance culture driven by ownership, urgency, and excellence. Puffy is Great Place to Work Certified and led by a CEO who is a Forbes Council Member, offering employees the opportunity to work at the forefront of strategic and operational excellence within a global, fast-growing brand.
About The Role
Puffy is seeking a highly skilled Personal Assistant to manage the CEO’s personal operations with full ownership and autonomy. This role is pivotal in transforming every request into an exceptional outcome, encompassing experience curation, research and sourcing, provider network development, and proactive calendar and task management. Reporting directly to the CEO, the Personal Assistant will build and maintain a vetted network of premium service providers across lifestyle, wellness, automotive, and home services, ensuring seamless execution of personal operations that free the CEO’s focus for business scaling.
This position offers a unique career acceleration path, enabling rapid progression from Personal Assistant to senior specialized roles within 1-2 years, significantly faster than typical industry timelines. The role demands anticipation and initiative, with no prior review of work before it reaches the CEO, requiring impeccable judgment and discretion. The successful candidate will operate with a budget of trust and leverage AI-native tools to deliver world-class executive support and operational excellence.
Qualifications
Puffy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Puffy is a market-leading direct-to-consumer (D2C) brand recognized as a Top 5 mattress brand in the United States, with annual sales exceeding $1 billion. Since December 2023, Puffy has embraced an AI-first approach to business operations, leveraging advanced technology to enhance research, decision-making, and execution. The company prides itself on a high-performance culture driven by ownership, urgency, and excellence. Puffy is Great Place to Work Certified and led by a CEO who is a Forbes Council Member, offering employees the opportunity to work at the forefront of strategic and operational excellence within a global, fast-growing brand.
About The Role
Puffy is seeking a highly skilled Personal Assistant to manage the CEO’s personal operations with full ownership and autonomy. This role is pivotal in transforming every request into an exceptional outcome, encompassing experience curation, research and sourcing, provider network development, and proactive calendar and task management. Reporting directly to the CEO, the Personal Assistant will build and maintain a vetted network of premium service providers across lifestyle, wellness, automotive, and home services, ensuring seamless execution of personal operations that free the CEO’s focus for business scaling.
This position offers a unique career acceleration path, enabling rapid progression from Personal Assistant to senior specialized roles within 1-2 years, significantly faster than typical industry timelines. The role demands anticipation and initiative, with no prior review of work before it reaches the CEO, requiring impeccable judgment and discretion. The successful candidate will operate with a budget of trust and leverage AI-native tools to deliver world-class executive support and operational excellence.
Qualifications
- 2-3 years of experience in concierge services, lifestyle management, hospitality, or executive/personal assistant roles focused on exceptional execution
- Proven expertise in research and vetting of high-quality providers, products, and solutions
- Resourceful problem-solving skills with the ability to overcome challenges independently
- Exceptional communication skills with professional polish to represent the CEO in premium service interactions
- Meticulous attention to detail with zero tolerance for errors or missed follow-ups
- Strong network-building capabilities and comfort engaging with luxury and high-end service providers
- Tech-savvy with proficiency in G-Suite and aptitude for learning new systems quickly
- Flexible availability for occasional evening and weekend coordination
- Good-to-have: Fluency in Russian or Armenian alongside English for local coordination
- Good-to-have: Established network of trusted premium service providers
- Good-to-have: Experience with Asana or project management tools
- Good-to-have: Background in luxury hospitality, lifestyle management, or family office environments
- Own the CEO’s personal operations end-to-end, including experience curation, research, sourcing, and provider network development
- Build and maintain a vetted network of premium lifestyle, wellness, automotive, and home service providers
- Develop and implement research and shortlisting methodologies to ensure only the best options reach the CEO
- Secure exclusive reservations and coordinate access to high-profile events
- Design personalized experiences aligned with specific standards and preferences
- Manage the CEO’s personal calendar strategically, anticipating needs before they arise
- Own every task from inception through completion, troubleshooting obstacles independently
- Operate with full autonomy and judgment, as work is not reviewed before reaching the CEO
- Leverage AI-native tools to enhance decision-making and operational efficiency
- Maintain exceptional communication and professionalism in all interactions with service providers
- Coordinate occasional evening and weekend activities as required
- Total annual compensation package up to USD $72,600, including base salary and monthly performance bonus of up to 10% of base
- Annual salary review every January
- Comprehensive medical, dental, and vision insurance based on country of hire
- Generous paid time off (PTO) plus public holidays
- Remote-first work environment with flexibility to work from anywhere globally
- Optional relocation to Dubai headquarters with visa support and 0% income tax
- Access to an AI-native tool stack and ongoing learning and development opportunities
- International team collaboration with colleagues from over 16 nationalities
- Eligibility for Leaders Club membership, featuring premium wellness memberships, exclusive networking, and leadership retreats
- Monthly recognition programs including 'We Are' Champion of the Month with rewards and company-wide celebration
Puffy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
