Personal Assistant
- Salary
- Up to $72.6K
- Hiring from
- United States
- Work type
- Remote
- Posted
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About The Company
Puffy is a market-leading direct-to-consumer (D2C) brand recognized as a Top 5 mattress brand in the United States with over $1 billion in sales. Since December 2023, Puffy has embraced an AI-first approach, integrating advanced technologies into its research, decision-making, and operational workflows. The company prides itself on a high-performance culture driven by ownership, urgency, and a commitment to excellence. Puffy offers a dynamic, global, and remote work environment that supports radical flexibility and continuous professional growth. Certified as a Great Place to Work, Puffy’s leadership includes Forbes Council members, providing employees with unique exposure to strategic business decisions at scale.
About The Role
Puffy is seeking a highly skilled Personal Assistant to manage the CEO’s personal operations end to end. This strategic role involves curating exceptional experiences, conducting rigorous research and sourcing, developing a trusted provider network, and proactively managing the CEO’s calendar and personal tasks. Reporting directly to the CEO, the successful candidate will transform every request into outstanding outcomes, enabling the CEO to focus on scaling the business. This position offers a unique career acceleration path, allowing the incumbent to build and own the provider network, set operational standards, and operate independently without oversight before work reaches the CEO.
The role is remote with meaningful time zone overlap and offers a comprehensive total annual package of up to USD $72,600 plus benefits and a monthly performance bonus of up to 10% of base salary. The ideal candidate will have 2-3 years of experience in concierge services, lifestyle management, hospitality, or executive assistance, with proven research and problem-solving skills. This position is designed for a resourceful operator who thrives in a fast-paced, high-expectation environment and is eager to develop world-class executive operations expertise.
Qualifications
Puffy is an equal opportunity employer committed to creating an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. We welcome applicants from all backgrounds and strive to provide a supportive environment where every employee can thrive and contribute to our shared success.
Puffy is a market-leading direct-to-consumer (D2C) brand recognized as a Top 5 mattress brand in the United States with over $1 billion in sales. Since December 2023, Puffy has embraced an AI-first approach, integrating advanced technologies into its research, decision-making, and operational workflows. The company prides itself on a high-performance culture driven by ownership, urgency, and a commitment to excellence. Puffy offers a dynamic, global, and remote work environment that supports radical flexibility and continuous professional growth. Certified as a Great Place to Work, Puffy’s leadership includes Forbes Council members, providing employees with unique exposure to strategic business decisions at scale.
About The Role
Puffy is seeking a highly skilled Personal Assistant to manage the CEO’s personal operations end to end. This strategic role involves curating exceptional experiences, conducting rigorous research and sourcing, developing a trusted provider network, and proactively managing the CEO’s calendar and personal tasks. Reporting directly to the CEO, the successful candidate will transform every request into outstanding outcomes, enabling the CEO to focus on scaling the business. This position offers a unique career acceleration path, allowing the incumbent to build and own the provider network, set operational standards, and operate independently without oversight before work reaches the CEO.
The role is remote with meaningful time zone overlap and offers a comprehensive total annual package of up to USD $72,600 plus benefits and a monthly performance bonus of up to 10% of base salary. The ideal candidate will have 2-3 years of experience in concierge services, lifestyle management, hospitality, or executive assistance, with proven research and problem-solving skills. This position is designed for a resourceful operator who thrives in a fast-paced, high-expectation environment and is eager to develop world-class executive operations expertise.
Qualifications
- 2-3 years of experience in concierge services, lifestyle management, hospitality, or executive/personal assistant roles focused on exceptional execution
- Proven expertise in master research skills, able to quickly identify and vet high-quality providers, products, and solutions
- Resourceful problem-solving abilities with a proactive mindset
- Exceptional communication skills, capable of representing the CEO with polish in all interactions
- Meticulous attention to detail with zero tolerance for errors or missed follow-ups
- Strong network-building skills and comfort engaging with luxury and high-end service environments
- Tech-savvy with proficiency in G-Suite and ability to rapidly learn new systems
- Flexible availability for occasional evening and weekend coordination
- Fluency in Russian or Armenian alongside English (strongly preferred for local coordination)
- Established network of trusted premium service providers (preferred)
- Experience with Asana or other project management tools (preferred)
- Background in luxury hospitality, lifestyle management, or family office environments (preferred)
- Own the CEO’s personal operations with full accountability from inception to completion
- Build, vet, and maintain a high-quality provider network across lifestyle, wellness, automotive, and home services
- Conduct comprehensive research, comparison, and shortlisting of products, services, and providers using AI-assisted tools
- Proactively manage and anticipate needs related to the CEO’s personal calendar and task list
- Secure exclusive reservations and coordinate access to premium events and experiences
- Design and curate personalized experiences aligned with specific standards of excellence
- Develop and implement follow-through systems to ensure flawless execution without supervision
- Serve as the CEO’s representative in all interactions with premium service providers and partners
- Troubleshoot obstacles independently and provide timely solutions
- Collaborate with cross-functional teams and leverage AI-native tool stacks to optimize operations
- Competitive total annual compensation package up to USD $72,600 plus a monthly performance bonus of up to 10%
- Annual salary review every January
- Comprehensive medical, dental, and vision insurance based on country of hire
- Generous paid time off (PTO) plus public holidays
- Remote-first work environment with flexible location options including home office, co-working spaces, or relocation support to Dubai headquarters with visa assistance and 0% income tax
- Access to an AI-first organizational tool stack to enhance productivity
- Learning and development opportunities within an international team representing 16+ nationalities
- Eligibility for Leaders Club recognition program featuring premium wellness memberships, networking with senior leadership, and annual retreats
- Monthly recognition programs such as 'We Are' Champion of the Month with gift vouchers and company-wide celebration
Puffy is an equal opportunity employer committed to creating an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. We welcome applicants from all backgrounds and strive to provide a supportive environment where every employee can thrive and contribute to our shared success.
