Polish-English Travel Customer Service in support of Booking.com

Job Description - Polish-English Travel Customer Service in support of Booking.com (049QS) Job Description Polish-English Travel Customer Service in support of Booking.com Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Polish-English Travel Customer Service in support of Booking.com working remotely in Krakow, Poland, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. Eligible applicants must be a resident of and eligible to work in Poland. Relocation assistance is available. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. Provide accurate, valid, and complete information by using the right tools, methods, and processes. Ensure a high level of partner service and a positive partner experience What You Bring to the Role Fluent in Polish and English High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer savvy Resident of or ability to immediately relocate to Krakow, Poland and gain work authorization expediently What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds 20 days annual leave per year Excellent premises during training and when you come to the site for employee engagement activities in Krakow, Poland Relocation assistance available And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. Primary Location : PL-Malopolskie-Krakow Job : _Customer Care Representative Get the help you need now. Start a live chat session TTEC.com Privacy Policy Social Responsibility Accessibility Statement Navigation About Us Career Path Contact Us Jobs All Jobs Customer Service Professionals Sales Work From Home Corporate Functions Digital and Technology Licensed Insurance Agent Veterans Internships & Recent College Grads Connect with Us Join Our Talent Community TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. Do Not Sell or Share My Personal Information