POOLING: AU Customer Service Representative

We're building our talent pool for future Customer Service Representative opportunities! If you have a passion for delivering exceptional customer service and have experience supporting customers through voice or non-voice channels, we'd love to hear from you. Key Responsibilities * Respond to customer inquiries via phone, email, chat, or other communication channels. * Assist customers with product, service, billing, account, and order-related concerns. * Resolve customer issues efficiently while maintaining professionalism and empathy. * Accurately document customer interactions using CRM or ticketing systems. * Process customer requests, transactions, and account updates. * Escalate complex concerns to the appropriate team when necessary. * Meet service quality, productivity, and customer satisfaction targets. * Follow company policies, procedures, and data privacy standards. * Collaborate with internal teams to ensure timely issue resolution. Qualifications * Minimum of 2 years of customer service experience in similar role. * Excellent English communication skills, both verbal and written. * Strong customer service, problem-solving, and conflict resolution skills. * Proficient in using computers and navigating multiple applications simultaneously. * Experience working with CRM or ticketing systems is an advantage. * Ability to work in a fast-paced environment while maintaining accuracy and professionalism. Technical Requirements Should have personal and working laptop/ Desktop, and one (1) back up Has Noise-cancelling headset (for interview and meetings) Back up internet connection (at least 100 mbps) Benefits: 100% remote work setup. Work-life balance with Australian business hours; no night shifts Competitive compensation paid fortnightly via international payment platforms (e.g., Wise)