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POS Support Representative (basic tech support)

IDTCustomer Support
Hiring from
Guatemala
Work type
Hybrid
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Customer Service Representative

We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for NRS products and services.

Key Responsibilities:

  • Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated.

  • Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints.

Requirements:

  • High School Diploma.
    English proficiency at 85% or higher.
  • Previous customer service experience is preferred/desired.
  • Strong computer aptitude, documentation skills, and multitasking abilities.
  • Excellent phone, email, and chat etiquette.
  • Schedule flexibility and ability to work on-site in Zone 4.
  • Professionalism and a positive, people-oriented attitude.
  • Strong problem-solving skills and the ability to think quickly.
  • A proactive team player who takes ownership of their work.

    • What we offer:

  • Competitive salary
  • Bonuses
  • Parking Subsidy
  • Life and Medical Insurance
  • Benefits and Discounts
  • Growth opportunities
  • Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

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