Overview
WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
ABOUT THE ROLE
The SGS Pre-Sales Senior Manager leads and owns SGS pre-sales support to the GEOs, ensuring timely, consistent and high-quality operational input throughout the opportunity lifecycle. The role manages the SGS Pre-Sales team which acts as the primary interface between GEO bid teams and SGS functions, and ensures proposed service support solutions are operationally supportable, financially sound, standardized where possible, and aligned with the SGS Target Operating Model.
The SGS Pre-Sales Senior Manager leads the transformation of this team: driving effective bid governance, risk visibility, reusable pre-sales capabilities and ensures a complete handover to Delivery and Transition
WHAT YOU WILL DO
SGS Pre-Sales Leadership & GEO Partnership
- Lead and own SGS pre-sales support to the GEOs, establishing clear engagement models, service levels, priorities and escalation paths.
- Build strong working relationships with GEO Sales, Bid Management, Solution Design, SGS teams, and conduct regular joint reviews of pipeline, performance and improvement actions.
- Represent SGS pre-sales in governance forums and senior stakeholder discussions for strategic or high-risk opportunities.
Opportunity Qualification & Bid Governance
- Oversee the SGS Pre-Sales pipeline from qualification through proposal, governance approval, negotiation and handover; ensure resources are assigned based on business priority, complexity, risk and capacity.
- Ensure timely and accurate SGS inputs to RFI, RFQ, RFP, renewal and change opportunities, including service support models, sizing, costs, assumptions, dependencies, risks and mitigation actions.
- Ensure effective preparation for GBAB and CBAB reviews, including concise briefings, executive decision points and follow-up of actions through contract finalization.
Operational Solution Assurance & Risk Management
- Ensure proposed solutions are operationally feasible, supportable and aligned with SGS capabilities, customer requirements and financial objectives by ensuring close and effective engagement with portfolio operations and professional field service teams.
- Ensure that SGS pre-sales engage relevant SGS teams for non-standard requirements and holds them accountable for complete design, costing, service levels, contractual inputs, risks and transition requirements.
- Ensure all material assumptions, exclusions, dependencies and residual risks are documented, approved and reflected in proposal and contractual artefacts.
Standardization, Capability & Continuous Improvement
- Drive adoption of standard service support packages, cost models, contractual schedules, response libraries, templates and customer-facing documentation.
- Own the SGS Pre-Sales knowledge base and ways of working, reducing rework and cycle time through automation, data, AI and lessons learned.
- Track team and process KPIs covering responsiveness, bid volumes & capacity, quality, supportability, risk closure, standard-package adoption, stakeholder satisfaction and handover effectiveness.
People & Performance Management
- Lead, coach and develop the global SGS Pre-Sales team
- Create an accountable, collaborative and customer-focused culture that delivers predictable quality under demanding bid timelines.
Contracting, Handover & Feedback
- Support clarification and contract negotiation to protect the agreed operational model and ensure changes are assessed before commitment.
- Ensure complete, timely handover of won opportunities to Delivery, Transition, Customer Operations and Product Adoption, with traceable decisions and documentation.
- Establish feedback loops from bids and live operations to improve support offerings, processes and future opportunity quality.
Budget Management
- Own and manage the assigned SGS Pre-Sales budget, including planning, forecasting, expenditure control and timely escalation of variances.
- Ensure cost inputs agreed during the Pre-Sales phase are accurately recorded and accessible to SGS stakeholders to evaluate capacity needs and available funding in and outside the annual budgeting cycle.
Qualifications
WHO YOU ARE
- 8–10+ years of experience in IT services, pre-sales, service design, bid support, solution assurance or service operations
- Bachelor’s degree in Business, Engineering, Information Technology, Service Management or a related field
- Leadership and transformation experience,
- Proven success leading distributed teams and managing multiple concurrent RFPs, renewals and complex opportunities under tight deadlines
- Strong experience in service support model development, operational costing, contractual service schedules, risk management and bid governance
- Demonstrated ability to influence senior Sales, Operations, Product, Finance, Legal and Delivery stakeholders in a global matrix organization
Functional skills
- Leadership & Talent Development
- Pre-Sales & Bid Management
- Service Solution Assurance
- Risk & Governance Management
- Commercial & Financial Acumen
- Stakeholder Management
- Influence & Negotiation
- Performance & Capacity Management
- Change & Continuous Improvement
- Executive Communication
Technical skills
- IT Service Management / ITIL
- Service Support Models, SLAs & Contract Schedules
- CRM, CPQ & Bid Tracking Tools
- Data Analytics, Automation & AI
NICE-TO-HAVE
- ITIL certification or equivalent service-management qualification is strongly preferred
- Advanced business, commercial or project-management qualification is a plus
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.