Premier Partner Experience Expert

One of our leading Technology clients in Singapore is looking for Premier Partner Experience Expert to join their team on contract role. Details shared below:

Contract Duration- 12 months

Work Set up- Remote

Due to client requirement this role is open for only Singapore citizens and Singapore PRs.

The Premier Partner Experience team is seeking a customer-focused and analytically minded individual to join as an Operational

Support Contract Worker (CW). Operational Support CWs play a key role in identifying, investigating, and resolving operational issues impacting our partner programs and related products, helping ensure seamless interactions between client's platforms and our premier partners. In this role, candidate will support client's premier partners, delivering high-touch global support and operational issue resolution, working across complex and nuanced scenarios while coordinating with internal teams to drive

timely outcomes.

. Ideal candidates demonstrate strong problem-solving abilities, comfort navigating ambiguity, and the ability to

manage complex operational issues in a fast-paced environment. Self-motivation, strong organizational skills, and genuine curiosity is essential for success in this role.

Experience:

● 3+ years in operations, customer support, technical support, or account/partner management Proven track record resolving complex issues with timely solutions Experience in global, cross-cultural collaboration environments

Core Competencies:

Analytical & Problem-Solving: Root cause analysis; structured troubleshooting; attention to detail; compliance awareness

Communication: Clear, professional written communication; effective use of templates; seeks input from peers Technical Project.

Product Support: Experience conducting investigations across multiple systems, collaborating with cross-functional teams, and driving complex issues through structured escalation and resolution workflows.

Navigating Ambiguity: Brings structure to undefined problems; progresses without complete information Learning Agility:

Proactive, adaptable; feedback-oriented; continuously builds knowledge

Collaboration: Shares context and best practices; enables team success

Operational Judgment & Escalation Management: Ability to assess issue severity, determine appropriate escalation pathways, and coordinate with internal teams during sensitive or high-priority situations.

Technical: Excellent written English with correct grammar and spelling, ability to communicate professionally using a friendly, partner-centric tone Excel/data tools proficiency.