Premium Travel Consultant

Our Global Travel & Lifestyle Servicing team brings membership offerings to life for our card members by delivering a world class travel experience through every interaction, they:

• Understand the cardholder’s travel requirements including, accommodation, and special interests
• Plan and fulfil travel requests from product offering, booking, payment, issue/reissue tickets and proactive follow up
• Provide recommendations and support Card Members through self fulfilling their lifestyle bookings for dining, event tickets, and more
• Fulfil any special access or by invitation only events
• Meet key performance targets such as efficiency and customer satisfaction
• Delivers exceptional Customer service

Skills and experience

• To create and deliver travel & lifestyle services to our cardmember’s, you will have:
• Global Distribution System (GDS) work knowledge; Sabre is helpful
• Travel agency experience within a fast-paced environment; Preferably in a contact centre
• Luxury product knowledge including airlines, hotels, cruise, dining, theatre, fashion, sports & events
• Strong sales and interpersonal skills
• Excellent verbal and written communication skills
• A will to win and have worked in a Performance based environment where regular coaching and feedback is provided to achieve results
• Strong collaboration with others to achieve shared goals; Excellent interpersonal skills
• Experience where you have demonstrated integrity, accountability, agility, and adaptability in your actions