Principal Implementation Engineer

About us Xiatech is the pioneer of Xfuze, the world’s first AI-powered composable Integration, Data Management, Analytics and Orchestration Platform that innovatively connects systems, creates a single view of data and delivers actionable insights in one cloud-native, SaaS solution. Business, technology and data teams use Xfuze to shorten time-to-insights, accelerate digital transformation, and extend the value of their legacy technology investments. We’re a culture-first organisation and put our people at the forefront of everything we do. We believe that a great working environment leads to a happy and productive team, which is why we offer our staff the flexibility to work remotely or from our beautiful office in Fitzrovia, Central London. The Role We're looking for a highly motivated, independent Principal Implementation Engineer to become an Xfuze "super user", architecting and delivering end-to-end, data-driven solutions for our clients. You'll be involved from the start of each engagement: understanding requirements at pre-sales, running business analysis, building conceptual architecture through to high-level design across data, integration, and agentic AI workflows, then getting hands-on to configure the platform yourself. You'll likely have a background in data and/or integration, an architecture and design mindset, strong communication skills, and a natural ability to lead others. Ideally you've worked on a data/integration or complex Enterprise SaaS platform within a professional services team, with a track record of delivering successful projects. Deep technical expertise everywhere isn't required, but a solid technical foundation and willingness to learn are essential. This is a broad, end-to-end role, so flexibility is key. Key Responsibilities Leadership & Delivery Lead other Implementation Engineers, helping them grow and get the most from Xfuze Own pre-sales, discovery, design, environment, releases, and supportability end-to-end, acting as gatekeeper for designs from other Senior Implementation Engineers Support estimating and sizing projects through pre-sales and delivery Collaborate with Client Partners and Pre-Sales on commercial aspects, and with the product team (including our Central Design Group) on technical aspects Make high-level design decisions with enterprise-grade architectural maturity, validating designs prior to formal review Product Implementation Take a "standard first" approach, challenging requests for bespoke customisation Analyse, explore, and validate data with clients to understand structures and use cases Identify product gaps and coordinate with the platform team to resolve them Produce high-level designs using standard templates; scrutinise and approve low-level designs, config specs, and code Deliver complex implementations, including custom plugins and data model extensions, working with data engineers and platform developers Configure connectors (e.g., Shopify, Akeneo, Bloomreach, Optimove), workflows, and data transformations Create and extend Power BI dashboards using Xfuze data layers Support rigorous testing and QA of solutions Consulting & Client Engagement Contribute to commercial proposals and implementation strategy Understand client landscapes and use cases; advise on best practices and the right implementation path Manage key stakeholders (e.g., Solution Architects, Heads of Engineering/Development/Data) Produce documentation and training guides for other Implementation Engineers Act as the "Voice of the Customer", advocating for recurring custom work to be folded into the Core Platform roadmap Your Knowledge & Experience Must have Independent, self-motivated, and results-oriented, with the drive to see initiatives through Exceptional written and verbal communication, confident presenting to clients and stakeholders at all levels Should have Strong business analysis skills: capturing requirements, analysing use cases, translating them into solutions Strong data modelling knowledge, able to design complex models Competent in Python or similar for writing functions and plugins (not necessarily expert level) Intermediate SQL Proficient with at least one cloud environment Comfortable using AI tooling for efficiency; understands Agentic AI concepts and AI guardrails Retail experience preferred; expertise in at least one complex domain required Desirable Proficient in Power BI or similar (or able to learn quickly) Good working knowledge of modern architectures and leading data platforms Experience with Boomi, Mulesoft, or similar integration platforms Your Personality Energetic Driven Innovative Resilient Insightful Creative Analytical Sound judgement Strong problem solver Quick learner If you would like the opportunity to join an established UK-based Software as a Service organisation that believes in using the latest leading-edge technology to drive business growth, please enquire now by emailing [email protected] If you receive an offer of employment, this will be conditional upon satisfactory completion of a right to work & identity check, a reference check and a basic criminal record check for any unspent convictions. Xiatech is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind.