pro

About Feriwor

Feriwor is building practical, high-impact solutions for customers and teams in Nigeria and beyond. We value ownership, clear communication, and continuous learning—and we’re looking for a versatile professional (“Pro”) who can help us execute quickly and raise the bar across day-to-day operations.

Role Summary

As a Pro at Feriwor (0–5 years experience), you’ll be a key contributor supporting cross-functional work—helping projects move from idea to execution. This role is ideal for someone adaptable, organized, and eager to learn, with the ability to take initiative and deliver high-quality outcomes in a fast-paced environment.

Key Responsibilities

• Support planning and execution of team initiatives, ensuring tasks are tracked and delivered on time
• Coordinate with internal stakeholders to gather requirements, clarify priorities, and unblock progress
• Create and maintain documentation, reports, and simple process guides to improve team efficiency
• Assist with customer or partner communications as needed, ensuring timely and professional follow-up
• Identify operational gaps and propose practical improvements to workflows and tools
• Handle ad-hoc tasks that support business goals, with a focus on accuracy and reliability

What Success Looks Like

• Projects and tasks are delivered on schedule with minimal rework
• Stakeholders have clear visibility into progress, risks, and next steps
• Processes become simpler and more consistent over time due to your improvements
• You demonstrate ownership: you spot issues early and propose solutions
• You build trust through dependable execution and clear communication

Required Qualifications

• 0–5 years of relevant experience (operations, project support, admin coordination, customer support, or similar)
• Strong written and verbal communication skills
• Excellent organization and time-management skills; able to manage multiple priorities
• Comfortable working with common productivity tools (Google Workspace or Microsoft Office)
• High attention to detail and a strong sense of accountability
• Based in Lagos, Nigeria (or able to work from Lagos as required)

Preferred Qualifications

• Experience supporting cross-functional projects or coordinating stakeholders
• Basic data skills (spreadsheets, simple reporting, dashboards)
• Familiarity with tools like Notion, Trello, Asana, Jira, Slack, or similar
• Customer-facing experience and strong service mindset
• Ability to learn new tools and processes quickly

Work Location

Lagos, Nigeria

Why This Role at Feriwor

• Broad exposure to different parts of the business and opportunities to grow your skill set
• A collaborative environment that values initiative and practical problem-solving
• Meaningful work with real impact on customers and internal teams