Process Associate - Traum (German)

Our Identity:

At ATAIN, we are trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors.

Key Accountabilities:

• Communicating with customers, making outbound calls to potential customers, and following up on leads;

• Understanding customers’ needs and identifying sales opportunities;

• Keeping up with product and service information and updates;

How You Can Create Influence:

• Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.

• Previous experience in an outbound call center or a related sales position preferred;

• Demonstrate a sales-oriented mindset.

• Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.

• Graduates in any discipline or undergraduates are welcome.

• Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.

• Proficiency in Microsoft Office and Outlook.

• Willingness to work in a contact center environment.

Perks and Benefits:

• Competitive salary package, reflecting your expertise and contributions.

• Performance-based sales bonus with significant earning potential, rewarding you for meeting and exceeding sales targets.

• Meal tickets.

• Private medical subscription.

• “Bring a friend” Referral Program – Consistent rewards for recommendation.

• Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance.

• Permanent contract with the potential for advancement, providing stability and security.

• Fully paid training provided by the company.

• Exciting career growth opportunities within a globally renowned organization.

• Engaging projects with leading global brands, offering diverse and rewarding experiences.

• Supportive and collaborative work culture, fostering both personal and professional development.

Please note that this is a long-term contract opportunity.

Specifications for the working environment :

• Dynamic, young and diverse environment

• Full equipment provided by company

• Modern equipped kitchen and lunch area – including latest coffee/tea machines

• Facilities for work environment (Subway and all public transportation, local shops, restaurants and pharmacies)

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Responsibilities:

• Provide outstanding customer service via email and phone interactions.

• Handle outbound & inbound calls with customers from a Booking platform ( new listings, renewals, retention )

• Communicating with customers through various channels in German and English

• Responding promptly to customer inquiries

• Maintaining a positive, empathic and professional attitude towards customers at all times

• Ensure customer satisfaction and provide professional customer support

How You Can Create Influence:

• Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.

• Prior experience in sales is mandatory.

• Familiarity with booking systems like Amadeus, Galileo, or Saber is a plus.

• Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.

• Graduates in any discipline or undergraduates are welcome.

• Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.

• Proficiency in Microsoft Office and Outlook.

• Willingness to work in a contact center environment.