IT Insurance Business Process Analyst

We are looking for a talented and self-motivated Business Process Analyst with deep knowledge in Non-Life Insurance business processes (especially Claims management or Policy lifecycle management– product configuration, policy issuing, policy modifications or cancellation), to perform business analysis and design/optimize business flows, implement, improve, maintain, document, test insurance IT applications administrated within our IT Non-Life Dev/Op Department

Responsibilities

• Active participant in business process design/optimization, actively participates in business and functional analysis meetings and proposes/designs solutions;
• Interpret and clarify business needs, translate business requirements into functional requirements understood by Business and IT, propose efficient design and solutions fitting business requirements;
• Document business (functional) specifications;
• Project Management knowledge (organizing and follow-up of tasks, execution of business requirements, escalation of incidents, validation of deliverables, aligning different business areas);
• Coordinates UAT - user training and support;
• Develop scenarios and cases for the testing process and actively participates in tests;
• Provides support in managing the relationship with the internal client and external providers for changes and complex incidents.

Qualifications

• At least 3 years of relevant experience in insurance business, especially Claims management or Policy lifecycle management.
• Bachelor’s degree preferably in IT or economics field;
• Experience in insurance industry;
• Good insurance business overview and capacity of having a comprehensive end-to-end business overview;
• Good interpersonal and communication skills: ability to translate business requirements into comprehensive documentation and design/propose solutions, which can be understood by both Business and IT;
• Results and customer orientation;
• Analytical mindset;
• Initiative, decision-making capacity and taking responsibility;
• Ability to work in a fast-paced environment;
• English knowledge – medium to advance level.

Our offer

• For this full-time position, we offer an attractive compensation package that matches your qualifications and experience;
• An office in the heart of the city: Boulevard Carol I, 31-33;
• Hybrid work schedule: up to 15 WFH available;
• A dynamic but friendly, safe and stable environment;
• Position is in an IT Department, but focus is on insurance business analysis.