Process Quality Analyst

Role Description The Process Quality Analyst role is a full-time remote position responsible for monitoring, analyzing, and improving operational and software delivery processes. This role involves reviewing workflows, documenting procedures, and identifying gaps or inefficiencies that affect service quality or customer satisfaction. The Process Quality Analyst will define and track quality metrics, conduct audits and root-cause analyses, and collaborate with cross-functional teams to implement corrective and preventive actions. Day-to-day tasks include preparing quality reports, supporting continuous improvement initiatives, standardizing best practices, and ensuring processes align with internal policies and client requirements. The role also requires clear communication of findings and recommendations to stakeholders and participation in training or coaching activities that enhance process adherence and performance.

Qualifications

• Strong Analytical Skills to interpret data, identify patterns, and support root-cause and performance analysis.
• Experience in Business Process Improvement, including mapping workflows, optimizing procedures, and supporting continuous improvement initiatives.
• Knowledge of Quality Control practices for monitoring deliverables, conducting audits, and ensuring compliance with defined standards.
• Understanding of Quality Management principles, frameworks, and methodologies used to maintain and enhance service quality.
• Effective Communication skills for collaborating with technical and non-technical stakeholders, documenting processes, and presenting findings.
• Experience in IT services or software development environments; familiarity with blockchain or supply chain solutions is an advantage.
• Ability to work independently in a remote setting, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Bachelor’s degree in Business, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Knowledge of process improvement or quality frameworks (e.g., Lean, Six Sigma, ISO standards) is beneficial.