Procurement Operations and Helpdesk Manager

The Procurement and Helpdesk Operations Manager is responsible for running and improving our day-to-day Procure-to-Pay (P2P) PO, vendor and support operations. In this role, you will lead purchasing & helpdesk operations, partnering with cross-functional stakeholders to streamline requisition-to-PO workflows, govern compliance, and drive root-cause resolution for high-impact operational bottlenecks. You’ll be the go-to person for troubleshooting workflow and transaction problems in Coupa and SAP, while reviewing incoming requests for accurate coding, approvals, and compliance.

Beyond daily ticket and queue management, you will oversee supplier onboarding and master data updates, partner with Procurement, Finance, Legal, and internal stakeholders to clear exceptions, and monitor open requests and aging to keep transactions moving fast. You will also guide business users through purchasing processes, keep documentation up to date, and identify opportunities for continuous process improvements across our systems.

• PO Lifecycle & Stakeholder Alignment: Oversee purchase requisition and PO creation, partnering cross-functionally to resolve policy and contract exceptions.
• Finance Helpdesk Management: Lead intake triage and ticket resolution, monitoring queue aging and SLA performance to clear operational bottlenecks.
• Compliance & Requisition Review: Review requisitions for completeness, GL coding accuracy, supporting documentation, and approval matrix compliance.
• Supplier Operations: Streamline new vendor onboarding and maintain accurate supplier profile data across entities.
• P2P Systems Administration: Administer Coupa and SAP, troubleshooting workflow, permission, and integration issues with enterprise IT and vendors.
• Process Optimization & Enablement: Analyze ticket trends to automate manual tasks and P2P processes, guide users on policies and maintain updated SOPs and knowledge base documentation.

• Bachelor’s degree in Finance, a related field, or equivalent practical experience.
• 5 years of comprehensive, progressive experience in Procure-to-Pay (P2P), Procurement Operations, or Financial Operations.
• 3 years of experience utilizing, configuring or implementing Coupa
• 5 years of experience managing procurement operations and offshore vendor relationships to ensure efficient, accurate processing and service delivery.

• 3 years of experience configuring, implementing, or optimizing SAP to drive overall workflow efficiency.
• A high degree of autonomy, setting strategic priorities, executing complex projects, and driving cross-functional alignment without direct oversight.
• Experience leveraging modern technologies like AI, automation to identify technical system enhancements, resolve software defects, and streamline financial workflows.
• Exceptional attention to detail and strong interpersonal skills with a proven track record of managing competing priorities and resolving complex challenges.