Product Growth & Retention Lead – AI & Digital Innovation

Product Growth & Retention Lead – AI & Digital Innovation

Location: Remote – Monthly 2-day meetup in Northern Ireland (travel and accommodation fully covered)

Salary: €55,000–€60,000

About the Company

An innovative technology company operating within the online entertainment and e-commerce sector, focused on customer engagement, digital product development and AI-driven innovation.

Having worked with this company for a number of years, they have a very solid team, low staff attrition and an excellent working environment, offering a competitive salary package, great benefits and very good career progression.

What We Are Looking For

An experienced Product Growth & Retention Lead with a strong commercial mindset, excellent analytical skills and a passion for developing innovative digital products that drive customer engagement and business growth.

Key Requirements:

• Experience in Product Management, Customer Retention or Growth within e-commerce or e-gaming.
• Strong understanding of CRM, customer engagement and retention strategies.
• Proven experience delivering product initiatives with measurable commercial results.
• Strong analytical skills, including SQL, GA4 or similar.
• Hands-on experience using AI tools for research, analysis and prototyping.
• Experience working closely with software development teams.
• Excellent communication skills and the ability to work autonomously.

Key Responsibilities

• Drive customer retention, engagement and conversion through innovative digital initiatives.
• Develop loyalty programmes, gamification, customer rewards and promotional strategies.
• Oversee CRM initiatives, including customer reactivation, VIP engagement and churn prevention.
• Evaluate the commercial performance and effectiveness of customer incentives.
• Identify opportunities to improve the customer journey and conversion rates.
• Leverage AI to accelerate research, product development and innovation.
• Own product initiatives from initial concept through to delivery and performance measurement.

Nice to Have

• Klaviyo or similar CRM platforms.
• A/B testing and conversion rate optimisation.
• Basic coding or AI-assisted prototyping experience.
• Experience with loyalty programmes and gamification.