Product Lead, Vendor Ops

Who we are

Chowdeck is an on-demand delivery service for Africa. We deliver food, medicine, groceries and other packages seamlessly while providing customers with a platform to order from their favourite vendors.

At Chowdeck, we deeply value growth, excellence, speed, and empathy. Our team is a tight-knit group of creative problem solvers who are smart, kind, and committed to helping each other grow.

Where you come in

As the Product Lead, Vendor Ops at Chowdeck, you will own the products and workflows our vendors rely on to run their businesses with us, and the tools our teams use to keep live operations running smoothly. This covers vendor onboarding and management, business tools, order operations, Ads, wallets and other vendor financial workflows, all with the right financial, risk and compliance controls in place.

This role sits where product, operations and revenue meet. You will need to understand how work actually happens on the ground, cut out unnecessary manual steps, and balance commercial growth with vendor trust and order reliability.

You will report to the Product Executive and lead a cross-functional product team, coordinating dependencies with other functional teams and working closely with internal and external partners.

What you will own

• The vendor-facing product experience, including the Vendor Business App and Dashboard.
• Vendor onboarding, store management, catalogue workflows and priority self-service capabilities.
• Ads product strategy, advertiser value and sustainable monetisation.
• Vendor wallets, payouts, lending and the financial, risk and compliance controls around them.
• Product improvements that reduce friction across vendor, rider, agent and live-order operations.
• Vendor and operational readiness for new cities and countries.

In this role you’ll be required to:

• Set the product strategy and maintain one prioritised roadmap across vendor and operational needs.
• Spend time with vendors and operations teams to understand where product gaps create manual work, delays or lost revenue.
• Grow Ads in partnership with the relevant teams while protecting advertiser value and the customer experience.
• Work with internal stakeholders and external partners to deliver reliable wallet, payout and lending experiences with the right controls.
• Lead discovery, scoping, delivery and post-launch improvement with cross-functional partners.
• Judge impact using adoption, operational effort, order reliability, revenue and partner feedback.
• Bring clear recommendations when priorities or risks call for a change to the roadmap.

What success looks like

• Vendors can complete more priority workflows without needing operations or engineering to step in.
• The Vendor Business App and Dashboard become dependable tools vendors come back to again and again.
• Ads revenue grows without undermining advertiser value or customer trust.
• Wallet, payout and lending experiences run reliably, with clear permissions and controls.
• Vendor and live-order problems are spotted early, prioritised consistently and fixed at the root.
• New-market requirements are documented and delivered without leaving long-term operational workarounds behind.

You’re perfect for the role if you have:

• At least 6 years of product management experience, including significant ownership of B2B, marketplace, fintech or operational products.
• A track record of leading products used by businesses or internal operations teams.
• Strong prioritisation skills and the ability to balance revenue, reliability, risk and user experience.
• Comfort working across commercial, operational, financial and technical areas.
• The ability to turn scattered requests into reusable product capabilities rather than one-off fixes.
• Clear communication, strong ownership and sound judgement under pressure.

Bonus points if you have:

• Experience with merchant tools, advertising products, wallets, payouts or lending.
• Experience improving operational workflows through self-service and automation.
• Experience supporting expansion across multiple markets.

Beyond the paycheck, Chowdeck employees get:

• Competitive salary
• Full medical coverage
• MacBook Pro for your work
• Housing assistance
• Lunch allowance
• A team of smart, kind colleagues invested in your growth
  

Specific benefits, allowances, and coverage may vary by country or city in line with local regulations and market practices. Chowdeck is an equal-opportunity employer and prohibits discrimination and harassment of any kind. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender, or age.