Product Manager

Location:  Hamburg or Remote from Germany

Contract: full time

Language(s): Fluent English

The Role

We are looking for an experienced Product Lead to own the product roadmap, commercial strategy, and go-to-market approach for our multi-tenant SaaS B2B Payments platform.

This is an intentionally business-focused product role, with less emphasis on deep technical architecture and greater focus on value creation, monetisation, market adoption, and revenue growth.

You will work at the intersection of Product, Sales, Marketing, Partnerships, Finance, and Engineering, shaping how Serrala turns payments into a scalable revenue engine while ensuring our solutions resonate with CFOs, Treasury teams, and finance leaders.

This is a customer-facing role.

Key Responsibilities

Product & Business Ownership

• Own the product roadmap and commercial product strategy, aligned with Serrala’s broader finance automation vision.
• Define and evolve value propositions for key payment use cases, including AP, AR, BillPay, FX, fraud services, and cards.
• Translate customer and market needs into clear product positioning, packaging, and priorities.
• Work closely with Product Owners to translate strategy into execution.

Monetisation & Pricing

• Drive the outbound payments monetisation strategy, including:
  • Transaction-based services such as fraud prevention, validation, and sanctions screening.
  • FX monetisation for cross-border payments.
• Define pricing models, packaging, and commercial guardrails in collaboration with the SVP Payments.
• Develop business cases and compelling ROI narratives for executive and investor audiences.
• Maintain a strong focus on revenue, margins, attach rates, adoption, and growth.

Go-to-Market

• Lead go-to-market readiness for UPP-based offerings across EMEA and the US.
• Partner with Sales, Solution Architects, and Product Marketing to:
  • Develop sales enablement materials.
  • Support strategic customer conversations.
  • Position UPP effectively against competitors.
• Work with lighthouse customers and early adopters to validate product-market fit and refine the offering.

Market & Partner Strategy

• Maintain a strong understanding of payment trends across EMEA and the US, including:
  • ACH, RTP, cards, and instant payments.
  • PSP ecosystems such as Dwolla, Stripe, and TransferMate.
  • Regional regulatory and commercial differences.
• Contribute to the partner strategy, identifying opportunities where Serrala can create customer value without becoming a regulated party.

Cross-Functional Collaboration

• Collaborate with Product Owners, Engineering, and Architecture to ensure business requirements are clearly prioritised and delivered, without owning the technical design.
• Partner with Managed Automation and Operations to ensure offerings are scalable, supportable, and commercially viable.
• Act as the bridge between strategy and execution, maintaining a strong focus on measurable business outcomes.

Experience & Qualifications

Required Experience

• 7+ years of experience in Product Management, Product Strategy, or Commercial Product roles.
• Strong background in payments, financial services, fintech, or B2B SaaS.
• Proven experience owning monetisation, pricing, or go-to-market strategy for platform products.
• Experience or strong exposure to US payments, particularly ACH, cards, and RTP.
• Experience working in customer-facing and cross-functional environments.

Skills & Mindset

• Strong commercial mindset with confidence discussing revenue, margins, pricing, attach rates, and growth scenarios.
• Excellent communication and stakeholder-management skills, with the ability to influence executives, sales teams, customers, and partners.
• Customer-centric approach and ability to translate complex payment concepts into clear business value.
• Strategic thinker who is also pragmatic and execution-oriented.
• Strong focus on initiatives that drive adoption, customer value, and revenue.

Nice to Have

• Experience with ERP-adjacent products, particularly SAP ecosystems.
• Experience working with CFO and Treasury buyer personas.
• Experience launching products across multiple regions, particularly EMEA and the US.

What Success Looks Like

You will help Serrala strengthen its B2B Payments proposition by connecting product strategy, commercial value, monetisation, and go-to-market execution, helping turn payments into a scalable and sustainable revenue engine.